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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Gladstone CtGlendale Heights, IL Street Address
Cell :PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVETo obtain a position where my skills and experience can be utilized allowing room for career growth. SKILLS SUMMARY Experienced bilingual professional (English, Spanish) with excellent customer service skills in person and over the phone. Over 15 years serving the public with excellent interpersonal and communication skills. Highly motivated and demonstrates ability to work independently as well as part of a team. Experienced in working in different multicultural and social atmospheres. Ability to work in a fast-paced environment, have strong analytical and problem-solving capabilities. Ability to prioritize workload and organize workflow. Proficient on Vitalchek Product Suite, DevNet Program, County Clerk Notary Program, Assumed Name System, Illinois Vital Records System, and restaurant POS systems. Experienced in restaurant service and overall restaurant management. CERTIFICATIONS Notary Public Certificate Passport Agent Certification Clerks Spanish Speaking Service Certification Sanitation Certification Basset Liquor certificationEDUCATION:1999-2003 High School Diploma, West Leyden High School. 2003-2005 Attended college to obtain Associates Degree, Triton College- no certificate attained.EMPLOYMENT:Sep 2022-Present Front of the House Supervisor, Sabor de mi Tierra Mexican Grill Supervise and coordinate activities of staff: host, servers, bartenders and bussers In charge of customer service satisfaction and client complaints resolution Mange staff schedules, assignments and breaks. Responsible for staff training and development Responsible for cleanliness and sanitation procedures Supported with development of sales campaigns and marketing. Managed inventory and placed orders with vendors. Managed and paid invoices. Controlled cash management of the register.March 2020-September 2022 Client Experience Associate (Host), Sabor de mi Tierra Mexican Grill Greeted guest to welcome them to the establishment Managed reservations and seating arrangements Coordinated with team members to ensure efficient service Answering phone calls to take orders, messages and client complaints Provided exceptional customer serviceMarch 2019, February 2020 Server, Sabor de mi Tierra Mexican Grill Took orders and served food and beverages to guests Provided excellent customer service to ensure guest satisfaction Took payments for orders and managed a cash register July 2018- Feb 2019 Extension Clerk, Kane County Clerks Office Responsible for receipt, maintenance and recording of all documents and data related to budgets, levies, bonds, treasurers report and other financial information. Responsible for the preparation of extension reports and processing redemptions Assists clients by providing redemption amounts, tax increase information, and deadlines to redeem taxes in person and over the phone Assist in various file organization projects as directed by management Provides translation services for Spanish speaking customers Notarize documents Application intake and processing of passports Responsible for the balancing and closing of the cash registers on a daily basis and delivered cash deposits to bank as needed.July 2009-June 2018 County Clerk, Kane County Clerks Office Trained to assist the tax extension department to provide clients with redemption amounts, tax increase information, and deadlines to redeem taxes. Application intake and processing of passports Assist the tax extension department with translation services for their Spanish speaking clientele Process online requests for customers when they order birth, death and marriage records using VitalChek Suite Process in-person orders of marriage, birth and death records at the counter Help customers process business registrations using the Assumed name system Use county notary program to register new notary publics in Kane County Assist in various file organization projects as directed by management Notarize documents Assist clients over the phone to answer questions on vital records related services 2004-2016 Stock Representative, Express Responsible for maintaining inventory control and providing accurate inventory reports Receive, process, and organize shipments Assist with training and development of new employees to ensure accuracy and productivity Responsible for tracking and replenishing merchandise sold Created and Implemented new processes to improve the merchandise stocking and organization flow Consistently improve system of processing merchandise and replenishment of floor in accordance to UPH (units-per-hour) Tracker Provide superior customer service2007-2008 Office Clerk, Anfinsen Assembly Performed various office duties, including answering phones, filing, providing customer service, and contacting temporary employment agencies to recruit new staff. Created employee time cards and recorded new employee information with hours worked Processed skid labels and created charts for tracking inventory Created time cards for current employees Utilized M2M program to keep record of inventory and production Developed new filing structure and processes2003-2004 Stock Associate, Gate Gourmet Stocked shelves and processed inventory Checked flight carts for accurate delivery of beverages Completed general maintenance dutiesReferences Provided Upon Request |
