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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEEducation2004 Harris County Community College, Houston, TexasExperience03/2023 PresentQuality Assurance Analyst Tata Consultancy Services (contracted with Google) Austin, TXSpecialist in Quality Assurance/Quality Control in Product and Service Management for Google project YouTubeTVThrived in working in a Live Control Room for Major Media and Sporting Events including FIFA World Cup, NFL, MLB, NBA, on YoutubeTV to provide real time audits and adjustments to the user interface.Working with client directly to identify and troubleshoot production issues within YouTubeTVCreating and handling Tickets and Ticket EscalationA part of the team that facilitated a move for the NFL to move NFL Ticket exclusively to YoutubeTV01/2005 07/2020Manager Gardens of the Ancients Austin, TXBuilt and managed a team of employeesProcessed daily sales reconciliation and employee payBuilt and maintained store websiteProvided IT support for all employeesHandled marketing and advertising of company productsCustomer service support to include salesRecruited merchants and served as the liaison for those accountsOrdered and maintained supplies by conducting inventoryCreated spreadsheet database to keep track of all products and supplies01/2006 12/2006Catalog Specialist Books Beyond Borders Austin, TXNon-Profit OrganizationCataloged inventory of book donations to be distributed to impoverished countries03/1999 2/2000Office Manager Argolink.net Houston, TXManaged Customer Service RepresentativesLiaised between Network Administrators and CSRs to ensure up-to-date information of server status to assist customers with faster service and troubleshootingBuilt and maintained company websiteAdditionalWeb design experience to include CSS, HTML and various scripts |
