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Click here or scroll down to respond to this candidate Candidate's Name
Little Rock, AR Street Address EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Driven System Specialist with a proven track record at the State of Arkansas, enhancing system
interoperability and user experience through expert technical support and innovative problem-
solving. Skilled in HL7, FHIR, and JavaScript, with a strong foundation in public speaking and
peer support. Demonstrated ability to improve system functionality and support, leveraging
technical and interpersonal skills for impactful results.
Skills
HL7
FHIR
CCDA/CSS
JavaScript experience
Mastery of XML
Technical Support
Programming
Process Documentation
Public Speaking
Special Skills : Certified in Peer Support, Mental Health First Aid, QPR (Question, Persuade,
Refer), and Victim Advocacy
Work History
January System Specialist - Interoperability State of Arkansas, Little Rock, AR
2019 - Developer
Current
Collaborated on stages of facility connection lifecycle from requirement
gathering to production releases.
Improved overall user experience through support, training, troubleshooting,
improvements and communication of system changes.
Researched and resolved barriers to successful system functionality, improving
support, and issue resolution.
March Tier 3 Technical Support Teksystems (Contracted to State of
2018 - Representative Arkansas) , Little Rock, AR
November
2018
Coordinated the highest level of technical support for over 130 applications
Used ticketing systems to manage and process support actions and requests.
Managed high levels of call flow and responded to technical support needs.
June 2015 Operations Intern Merkle, Little Rock, AR
- January
2018
Offered technical assistance to support front-line teams with daily operations
and special projects.
Collaborated with stakeholders to identify business needs and data sources.
Generated standard and custom reports to provide insights into business
performance.
Identified patterns and trends in large data sets and provided actionable
insights.
Education
December BBA in Business Information Systems
2017
University of Arkansas At Little Rock, Little Rock, AR
Jerry Jones Leadership Award Scholarship Recipient
Awarded Phi Beta Lambda State Champion in Cybersecurity, Technical
Support, and Public Speaking
Beta Alpha Psi Member
Honoree of University of Arkansas Little Rock College of Business
Ambassadorship
Certifications
Mirth Connect Fundamentals Certification
Volunteering
Currently serving on the board of an educational nonprofit
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