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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service AssociateStreet Address Glade Spring Lane, Charlotte,USA, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEFormer Certified Nursing Aide with 8+ years of diverse experience in healthcare, customer service, and adolescent and geriatric care. Demonstrates strong problem-solving, communication, and organizational skills, consistently achieving high customer satisfaction and behavioral improvements. Adept at enhancing social skills and fostering positive environments through effective team collaboration and detailed monitoring. Employment historyAug 2023 - May 2024Direct Care StaffResidential Adolescent Community Services, LLC at Charlotte Sep 2022 - Aug 2023Customer Service SpecialistDicks Sporting Goods at CharlotteAug 2017 - Jan 2020Certified Nursing AidePiedmont Home Health at CharlotteEnsured adolescents' safety and well-being dailyFostered a positive environment through coordinated activities and programs Monitored and documented behavioral progress, achieving consistent improvements Efficiently addressed conflicts, resolving issues promptly Enhanced communication and social skills within the team Proactively managed customer returns and exchanges Enhanced customer loyalty by ensuring efficient issue resolution Adhered strictly to company policy during problem-solving Boosted customer retention through smooth operational procedures Ensured patient comfort and safety through daily care activities Monitored and reported vital sign changes, enabling timely intervention Maintained and enhanced patient record accuracy for improved care coordination Managed customer inquiries with enthusiasmImproved customer satisfaction by 20%Utilised CRM software to track and resolve issuesJan 2016 - Jun 2018Stock AssociateAbercrombie Kids at GreensboroSkillsTeamwork Problem SolvingCustomer Satisfaction EfficiencyOrganizational SkillsCommunication Skills Attention to DetailAdaptability Time ManagementEducationAug 2017 - May 2020Winston-Salem State University at Winston-SalemJun 2018 - Jul 2018Guilford Technical Community CollegeAug 2013 - May 2017High School DiplomaEastern Guilford High School at Gibsonville, NCCoursesAug 2015 - Jun 2017Nursing Fundamentals I & IIEastern Guilford High SchoolAug 2018 - May 2019Nursing Pre-RequisitesWinston Salem State UniversityOrchestrated inventory management, reducing stock discrepancies by 8% Streamlined stockroom operations in collaboration with team for enhanced efficiency Utilized superior organizational skills for maintaining stockroom cleanliness Promptly resolved stock-related issues, ensuring minimal product availability delays |
