Candidate Information Title Customer Service Representative Target Location US-MA-Boston Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Representative Boston, MA Sales Representative Customer Service Marlborough, MA Customer Service Sales Representative Beverly, MA Customer Service Representative - Part-time - Work From Home Mansfield, MA Customer Service Representative Sharon, MA Customer Service Representative Boston, MA Customer Service Representative Manchester, NH

M I C H E L L E D O R R I SPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address Street Address ,Lowell, MA Street Address
PROFESSIONAL SUMMARYAttentive Guest Service Representative with proven expertise in reception management and complaint handling. Builds and maintains customers' loyalty with expert service for all needs. Highly knowledgeable about hotel amenities and local attractions. Proficient in Microsoft works, Microsoft Excel, and Power Point. Customer service oriented professional with strong communication skills.SKILLSGuest relations Concierge supportPayment processing Guest reservation managementInformation protection Room chargingPaperwork and documentation PrioritizationOrganization Verbal communicationProblem-solving TeamworkAnalytical thinking Code assignment researchMedical coding and abstractingEXPERIENCEGuest Service Representative, Motel 6, Oct 2017 - May 2019, Nashua, NH Offered guests information about amenities and local attractions to improve stays. Prepared and adjusted bills to reflect required charges for guests' services. Upheld security procedures to protect guests, including securing information and controlling access levels of unauthorized individuals. Communicated clearly to successfully manage guests' expectations and promote brand loyalty.Handled cash, charge, and account payments to settle guests' bills. Maintained clean and tidy hotel lounge to keep presentable for all guests. Responded graciously to guests' requests, displaying an attentive, courteous demeanor.Retail Customer Sales Associate, Deb Shops, May 2011 - Jul 2011, Nashua, NH Interacted with customers, providing information and top-notch customer service. Utilized POS systems effectively to process customer orders and transactions. Helped maintain clean, orderly work environment.Assisted customers and supported coworkers.Shelved and stocked clothing and accessory products. MDJan 2015Handled cash and credit transactions expertly, giving correct change and processing orders.Quickly connected with each customer to offer assistance and promote products. Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.Customer Service Associate, Radio Shack Target Mobile, Oct 2010 - Apr 2011, Nashua, NH Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.Exceeded requirements in providing products and services to customers at all times. Counted and reconciled cash-drawer discrepancies prior to or following each shift. Provided expert service by communicating information to customers and following up on promises.Prepared order sheets and sent out invoices and statements for payments due. Monitored promotions and sales to provide updated information and pricing. Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.Customer Service Associate, Small World Communication, Nov 2006 - Jan 2007, Chelmsford, MAAdhered to inventory control practices, recording stock moves on handheld devices to provide real-time updates to stock levels.Counted and reconciled cash-drawer discrepancies prior to or following each shift. Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation.Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments. EDUCATIONDiploma, Medical Billing and CodingUltimate Medical AcademyGPA 3.28.Minor in Medical Billing and Coding.Analyzing and coding surgical procedures and diagnosis using ICD-9-Cm and CPT codes.Collaborating across collections/billing departments to ensure billing-related issues are resolved.Assisting in the maintenance of medical charts and/or electronic medical records(EMR)systems.Verifying insurance and eligibility, and submitting claims to various insurance companies electronically.