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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Beach Blvd. #1310Jacksonville, Florida Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY: Experienced Mortgage/Customer Service Professional with more than 20 years within the mortgage servicing industry. Able to establish productive and successful professional relationships both internally and externally. Excellent problem-solving skills honed navigating through a changing and challenging real estate market.PROFESSIONAL EXPERIENCEFIRST FEDERAL BANK - Jacksonville, FloridaJP MORGAN CHASE - Jacksonville, FloridaMortgage Warehouse Specialist March 2023 - Current- Ensure superior client service by answering telephone and electronic inquiries timely, accurately, professionally, and courteously. Maintain required performance standards in quality, attendance, promptness, and identification and resolution of client needs.-Process the funding requests on commercial facilities for residential loan closings as requested by clients. Ensure accuracy by analyzing information uploaded into the data tracking system. Monitor and review the guidelines for funding requirements and update data tracking system records.- Analyze incoming wires, purchase advices and payoff instructions to ensure proper documentation is received and funds are distributed appropriately. Research and resolve any discrepancies.- Track collateral receipt and review the required documentation for data accuracy according to the information submitted in the data tracking system. Perform periodic collateral inventory audits and various monthly maintenance tasks. Retrieve collateral files from inventory and prepare appropriate loan documents for release to investors, per client's instructions. Ensure investor information is accurate by reviewing the information submitted in the data tracking system.- Initiate and review various daily reports for accuracy. Provide reports to clients on a daily basis or as requested.Post Closing Salability Specialist April 2018 March 2023 Responsible for reviewing reports and correcting loans identified as unsalable due to defects, such as missing or incorrect loan documents or agency edits. Page 2 JP MORGAN CHASE cont- Handled customer service inquiries and quickly resolved issues (internally & externally) by email, chat, & phone.- Verifying balance sheets, reviewing team reports, assisting with the cross training of associates, assisting with the training of new associates, operational procedure review, assisting with the onboarding of new clients, assisting with various projects and participated in quality control testing of new data system applications, upgrades and changes.- Payment processing, mortgage, escrows, taxes & insurance payments. Record keeping and administrative activities.- Contacting correspondents/originators to obtained missing or incorrect documents- Researched unsalable loan reports- Updated & validating discrepancies within the (FRS) Funding Research System Channel Billing Specialist March 2015 -April 2018Responsible for reviewing monthly Tax Penalty Reports to determine the party responsible for the error. Additional duties include billing the correspondent for PMI and MIP payments, as well as the reviewing of sample funded loans to validate the escrow set-up. Also record keeping and administrative activities.- Answer all inquiries received from Correspondents regarding the tax penalty invoices - Use Recourse and Recovery (R&R) to bill Correspondent for errors - Update validating discrepancies within the (FRS) Funding Research System Correspondence Research Coordinator Nov 2010 March 2015 Responsible for the resolution of discrepancies relating to purchase and salability not resolved prior to purchasing the loan. Acts as a liaison to the Correspondent, as well as all internal departments, to resolve discrepancies after purchase.- Obtained Lost/Missing Notes- Resolved first payment discrepancies- Resolved Purchase Advice discrepancies- Resolved critical and collateral documentation discrepancies- Processed returned/rejected wires -Processed returned Assignment Data Quality Analyst May 2005 Nov 2010Page 3 JP MORGAN CHASE contResponsible for the data quality entry/verification of all data on all funded loans by performing an audit of the critical elements of the funding process.- Performed accurate and complete loan reviews with minimal errors - Ensured all files were audited and returned to Funding within 24 hours - Utilized the Correspondent Lending Operations Guide -Escalated severe errors to Funding Supervisor Senior Funding Analyst September 2001 May 2005Responsible for the reviewing and approving of closed residential loans.- Determined whether loan met CMMC policies and procedures- Completed the funding acceptance and verification worksheet identifying errors - Data entry of mortgage information via CMMC CAPS system- Calculated and re-amortized loans as required- Trained new team membersEDUCATIONSuwannee High School Graduate - 1998 High School Diploma Multiple Mortgage Banking CoursesTECHNICAL SKILLSSoftware/Hardware/Databases: MS Word, MS Excel, MS Office, Outlook, Black Knight (MSP), FHA Connection, MBWS, 10-Key (CRT), FEDEX, UPS, Novell, Windows XP, 95, 98, 7, 8 and 10. Dell, Gateway, HP PCs. |
