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Click here or scroll down to respond to this candidateFRANCES V. DOOLEYStreet Address MUNN AVENUEBOGOTA, NJ Street Address
TELEPHONE PHONE NUMBER AVAILABLE (H); (Street Address ) PHONE NUMBER AVAILABLE (C) EMAIL: EMAIL AVAILABLECAREER OBJECTIVE: To utilize my professional experience in a customer service setting where my ability to communicate, lead, and work with all clients will lead to the growth of the business. PROFESSIONAL EXPERIENCEJanuary 2023-Present UBS Financial ServicesClient Services and Tech Support Specialist Weehawken, NJWorking fully remotePerforming client services technical supportAssisting clients with banking credit cardsCompleted MAGIC trainingCompleted online service training to assist clients with password resets, all document retrieval, online bill pay, and money transfersPerforming troubleshooting technical issues on the Internet and phone issues with company application and online services platformCompleted a six-week training course for banking and credit cardsCompleted over 30 modules throughout the year for additional training in compliance, whistle-blowing, and many topics in the financial sectorVolunteered for NYBC, LGBTQ Elders, Cards for Kids, St. Jude, and Bookmarks for Kids May 2019-December 2022 Hanwha TechwinCustomer Service Administrator 500 Frank W. Burr Blvd., Suite 43, Teaneck NJManaged 7 or more accounts on a daily basisSAP ExcelWorked in call center with over 50 calls per dayInputted up to 90 orders manuallyEDI over 120 orders per dayAttended to a minimum of 200 emails per dayPrepared Excel reports, sales tracking reportsEntered wave licensesTrained and assisted new hiresDetermined ETAs on orders and partsTracked shipmentsCredited customer accountsSearched for missing shipments, FOC, and special price ordersCorrected accounting issues for customer service departmentContacted customers about EOL items and suggest replacementsAssisted management to improve customer service in time management and work efficiencyBacked up employees accounts when they are out of office for vacation or disabilityPerformed wholesale order entry discounted ratesCreated ship to addresses and add them to MDG ERP April 2018-April 2019 JescraftCustomer Service Administrator 201 West Fort Lee Rd., Bogota, NJPrepared credit memosAnswered all incoming callsOrder entry -- BOL average 12-16 per dayManaged internet transportation siteWorked with QuickbooksResponsible for product pick-ups, creating labels, and scheduling volume orders FRANCES V. DOOLEY117 MUNN AVENUEBOGOTA, NJ 07603TELEPHONE PHONE NUMBER AVAILABLE (H); (201) PHONE NUMBER AVAILABLE (C) EMAIL: EMAIL AVAILABLEEDUCATIONSeptember 1989-June 1993 Bogota High SchoolDiploma Bogota, NJINTERPERSONAL AND TECHNICAL SKILLSSuperior writing skillsAbility to support multiple simultaneous projects in a matrix organizational structureLeading others to exceed objectives, goals, and requirementsCoordinating activities for procedures to increase operating efficiency and productivityDesigning action plans to significantly reduce error rate, operating expenses, escalations and reworkExecuting key drivers to eliminate internal and external client dissatisfactionNegotiating to create win-win situations for all parties involved including unionized organizationsMac and PC proficientMS Windows and OfficeProprietary systemsSwitchboard operatorRECOGNITIONSReceived Perfect Attendance recognition UBS Financial ServicesEarned a perfect score on quality, customer service excellence 25 times UBS Financial ServicesEarned the 100% Green Award UBS Financial ServicesEarned eight Kudos Awards UBS Financial Services |
