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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER OBJECTIVESeeking an Administrative position where my 20yrs of skills and experience will be fully utilized for efficiency and productivity to contribute to the success of the company. SUMMARY OF QUALIFICATIONS /SKILLS Expert level in data entry processor & accuracy Ability to prioritize, organize and multitask Excellent written and verbal communication skills Team leadership skills Technical support with attention to detail Training and development for performance improvement 20+ years in office, administrative, and clerical support Payroll assist, process new hires and terminations, employee-benefits Troubleshooting and Escalated Customer Service & Problem-Solving Proficient in Microsoft Office suite - Word, Excel, Access, PowerPoint, Outlook, Calendar, QuickBooks Education Graduated 1998 from South San High School, San Antonio TX ExperienceAdministrative Assistant to Director/Front desk Admin (Conns Aug 2023 Present) Assist Director with any administrative needs as instructed Order any office supplies requested by Directors and managers Took meeting mins, manage Directors calendar & emails Managed all travel arrangements for Director and managers when needed Collected saved receipts for credit transactions by directors and managersAllocated any transactions on company credit cards on a weekly basis Managed all front desk duties such as visitors, transferred calls, received and distributed packages Assisted HR with new hires and processed all paperwork to input into system if hired (made new badges) Thoroughly check any payroll discrepancies and send to corporate for correction Administrative Assistant to Underground Division Director (FSG May 2022 Aug 2023) Fleet manager for over 55+ trucks and equipment Renewed and update all title and registration as needed Schedule all service repair request reported to me from field managers to our fleet mechanic Assist Director with any field related issues such as reporting damaged hits during operations Submit, Track, Update and provide information for 811 locates on all boring jobs assigned Assist techs with any issues related to our clock in and out apps Accurately verify and update escalated payroll issues from our field techs Train all techs how to use field related apps needed to operate and report daily work Help our field coordinators with all map prints and mark ups within our systems Maintain and organize meetings and schedules on calendar, including logistics for traveling participants Administrative Assistant to GM (Conn's Home Service Corporate July 2020 May 2022) Monitor daily routes for over 40 technicians statewide Review and Report any major alerts from installed cameras on company vehicles Route daily add-on calls to all technicians and advise of changes Call and schedule customers for part installs, answer any escalated customer concerns Update and email any weekly excel spreadsheets to our service departments, assigned by GM Assist our tech manager with preparing and training new technicians with all phone apps, software and tools needed to be ready to work on the field Assist GM with monthly tech meetings and distribute monthly reports as requested Team Lead /Trainer/Admin Escalated Support (Sears and Roebuck September 2008 March 2020) Lead in Recovery dept. for our warranty clients, scheduling service for our customers Answer escalated calls from customers or clients with any inquiries they may have about the service calls and billing needs Provide Technical Support to all members wanting to schedule appliance service repair calls Train and support new hires and assist with problem-solving, escalated calls Accurately process and document any call transactions using tracking software Perform troubleshooting techniques over the phone and via web cam to identify and resolve issues Data Management Support/Receptionist (Ranger American Dec 2006 - September 2008) Compared purchase orders with source documents and entered all data required Corrected and reported any data errors on all new floor plans Scan all documents into our system, and scheduled all service calls and assigned tech to job Develop work procedures for data quality and maintenance Assisted with front desk duties such as receive packages and answer and x-fer calls Acted as Receptionist when instructed & managed front office guest Kept all payroll reports corrected & update as needed for field managers to review and submit Case Worker/ Data Entry Specialist (Southwest General Hospital January 2005 December 2006) Interview patients for Medicaid eligibility at our SW General Hospital free pregnancy testing centers Make follow up calls to our patients for any missing information Create excel profiles for patients and verify all into given into our systems for accurate eligibility Customer Service Associate/Quality Assurance ( Citi Bank September 2004 January 2005) Verify and input all confidential information given by client through our online service website Open online checking and savings accounts for members through customer relation systems Answer customer service calls and assist members needs and questions QA- listen and review with associates, their calls with clients to maintain professionalism and accuracy Attendance Data Processor (Parent Child Inc. January 2000 - September 2004) Entered all enrollment and attendance forms daily Scan and enter any documents assigned by Head Start Director for new students Answer phones, create spreadsheets, and enter all data assigned to me. Formulated enrollment and attendance for 4000+ student's daily Enter documents accurately and efficiently for monthly government verification eligibility Developed and generated any new spreadsheets needed by Director |
