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Click here or scroll down to respond to this candidateCandidate's Name
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEWORK EXPERIENCE:Medical Secretary, Center for Advanced Cardiac Care, Heart Failure & Heart TransplantColumbia University Irving Medical Center, New York, NYDates: 02/2024 - 07/2024Hours per Week: 40Screen and manage incoming calls, taking accurate messages and responding to inquiries promptly and professionally.Utilize Epic In-Basket and secure chat systems for efficient message handling and communication.Monitor and maintain physicians' daily patient schedules, ensuring optimal appointment coordination.Act as the primary point of contact for scheduling follow-up appointments, and procedures, and obtaining referrals and insurance verification.Review insurance information, obtain pre-certifications for procedures, and ensure all necessary documentation is in place for patient appointments.Verify patient information in Epic and update records as required.Coordinate the scanning of required patient documents into the Epic system, ensuring accurate and efficient record-keeping.Collaborate closely with Nurse Practitioners to schedule patient appointments and facilitate smooth workflow.Rotate and cross-cover other medical secretaries within the department as needed, maintaining consistent support for team members.Medical Secretary, Gastroenterology DepartmentMount Sinai Health System, New York, NYDates: 03/2023 - 02/2024Hours per Week: 40Assist with coordinating all activities related to the orderly running of the physician practice and team coverage in the Department of Gastroenterology.Maintain, manage, and distribute physician schedules to the practice, clinic staff, and administration.Answer phones in a pleasant/responsive manner and direct calls appropriately; take clear and legible messages and route this information to the appropriate parties.Schedule appointments, office visits, and academic activities by proper protocols. Ensure appropriate documentation is completed for all these activities.Secure proper referrals, and verify all insurance eligibility.Follow proper charting procedures; scan patient records and other medical information in Epic; assist in maintaining patient files by various governmental and practice standards; obtain physician authorization to release medical records.Assist in the training of new personnel.Practice Assistant, Otolaryngology-Head & Neck Surgery DepartmentColumbia University Irving Medical Center, New York, NYDates: 12/2021 - 03/2023Hours per Week: 40Assist with coordinating all activities related to the orderly running of the physician practice and team coverage in the Department of Otolaryngology-Head and Neck Surgery Faculty Practice.Schedule surgical cases including the coordination of all clinical and administrative documentation required for pre-surgical testing and securing the operating room.Maintain, manage, and distribute physician schedules to the practice, clinic staff, and administration.Answer phones in a pleasant/responsive manner and direct calls appropriately; take messages that are clear and legible and route this information to the appropriate parties.Schedule appointments, office visits, ancillary services, surgical cases, and academic activities following proper protocols. Ensure appropriate documentation is completed for all these activities.Secure proper referrals, pre-authorizations, and/or pre-certifications for visits, procedures, and surgical cases; verify all insurance eligibility.Follow proper charting procedures; scan patient records and other medical information in Epic; assist in maintaining patient files following various governmental and practice standards; obtain physician authorization to release medical records.Ensure physician billing is in the requisite departmental format before delivery to the billing department; ensure that all patient visits have appropriate billing documentation, including but not limited to, all relevant and accurate patient demographic and insurance information, co-payments, and aged balance collections.Assist in the training of new personnel.Medical Secretary, Cardiology DepartmentColumbia University Irving Medical Center, New York, NYDates: 11/2011 - 12/2021Hours per Week: 40Acknowledge scheduled patients upon arrival and distribute necessary forms for patient completion.Assist patients with any questions regarding forms ensuring all patient consents and paperwork are completed at the time of service.Create charts for all new patients and scan medical information into an electronic database.Responsible for scheduling, canceling, and rescheduling appointments in the proper format using the Epic scheduling system while answering heavy phone call volume in a pleasant/responsive manner and directing calls appropriately.Maintained and updated all appointment schedules and calendars in a variety of systems including Outlook calendars.Work closely with all staff members including doctors/physicians and front staff to manage doctors schedules, and obtain pre-certifications, authorizations, and referrals for procedures.Interact with pharmacies to ensure physician prescriptions are ordered and filled/refilled.Verify patient insurance using insurance real-time search and contact insurance companies when necessary.Assist in the training of new personnel.EDUCATION:Lehman College, Bronx, NYBachelor of Science in Health Services AdministrationDate: 05/2022SUNY University at AlbanyPublic Health CertificateDate: 3/2023Johns Hopkins UniversityEpidemiology in Public Health Practice CertificateDate: 3/2023Lehman College, Bronx, NYMaster of Science in Organizational LeadershipDate: 08/2024 - PresentSKILLS:Epic, IDX, & All ScriptsGoogle WorkspaceMicrosoft Word, PowerPoint, Excel, OutlookAdobe Photoshop & LightroomTyping Speed: 60 wpmBilingual in English & Spanish |
