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Title Office Manager Accounts Receivable
Target Location US-GA-Atlanta
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Billing Specialist TK elevator May 2024-PresentResponsible for maintaining and creating customer and department specific invoices using Excel and other Microsoft Office suites; billing requirements and deadlines required regularly.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Respond to and resolve customer issues regarding accounts receivable and billing disputesWork with Contract Administration team, Sales team, and Regional Branch to collaborate accurate contract billing.Performed root cause analysis on disputes.Research unapplied customer payments for outstanding invoices.Research invoice adjustments for accuracy and compliance with Company policies.Partner with Cash Applications on customer accounts and proper payment application to invoices.Work with customers to resolve underlying billing/payment issues.Analyze company billings, research nonstandard activity, and resolve errors.Perform other duties, as assigned.Business Office Manager The Reserve at Peachtree City August 2022-December 2023Led and motivated a team of 60 employees through supervision, training, and coaching.Coordinated payroll, managed payments, administered bonuses, and processed garnishments.Managed workers' compensation and unemployment claims.Organized on-campus events, community appearances, and fundraising events.Coordinated with Marketing directors to develop and maintain an enterprise database.Attended daily meetings with department heads to discuss current census, admissions, discharges, and residents.Conducted resident orientations, tours, and ensured proper completion of move-in paperwork.Billing Analyst DS SMITH April 2023-August 2023Generated and posted approximately 50 invoices daily.Created monthly cash logs, balanced daily to the General Ledger checks.Established relationships with internal customers and addressed inquiries regarding invoices.Monitored unallocated reports, applied misapplied/unapplied funds daily.Assisted the collections team in researching unapplied payments.Performed other projects and assignments as necessary.Business Office Manager Heartis Senior Living May 2018-January 2022Led and motivated a team of 85 employees through supervision, training, and coaching.Coordinated payroll, managed payments, administered bonuses, and processed garnishments.Managed workers' compensation and unemployment claims.Organized on-campus events, community appearances, and fundraising events.Coordinated with Marketing directors to develop and maintain an enterprise database.Attended daily meetings with department heads to discuss current census, admissions, discharges, and residents.Conducted resident orientations, tours, and ensured proper completion of move-in paperwork.Credit Associate Zep Inc August 2016-August 2019Resolved customer issues and concerns related to outstanding Accounts Receivable (AR) balances.Conducted research and evaluated the creditworthiness of newly established accounts.Reviewed coded reports and collaborated with representatives to collect past due balances.Maintained communication with customers regarding past due balances.Enforced credit policies, including implementing credit holds and managing tax exemption certificates.Technical SkillsMicrosoft Office Suite (Word, Excel, PowerPoint, Outlook), Lotus Notes, Paychex FlexADP (Automated Data Processing), SAP (Systems, Applications, and Products)Oracle, Paychex Flex

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