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Email: EMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLEProfessional EducationM Ed.  Educational Leadership Wayne State University  Detroit, Michigan August Street Address   August 2021B.A.  Speech Communication Oakland University - Rochester, Michigan June Street Address  - June 1995Career SummaryExperienced Leader/Mentor/Coach with over 20 years in management and leadership in education and corporate environments. Seeking a position to support middle and high school students in preparing for post-secondary education.ExperienceDTE EnergyQuality Assurance/ Data Analyst and ITNovember 2021 - August 2023Guided teams in adhering to Ulysses 8 step call management process.Completed Quality Evaluation Forms, providing feedback via recorded video and Teams Chat.Tracked and reported monthly submissions of Quality Analyst Department evaluation correction forms.Analyzed and completed evaluation correction request forms.Researched and provided access to management for recorded calls.Provided multiple daily reports through AIM on Quality Assurance Professionals' tasks.Scheduled investigators for theft and collections appointments using CRM.Office of College and Career Readiness (Internship)Detroit Public Schools Community DistrictJanuary 2021 - June 2021Coordinated Work-Based Learning Programs.Organized annual culminating events.Critiqued materials for presentations.Produced Coffee and Conversation segment for employer recruitment.Co-wrote $100,000 Horticulture Farm to Table grant.Synchronized delivery of STEM Kits through Lightweight Innovations For Tomorrow (LIFT).Academic InstructorDetroit Public Schools, Redford Public SchoolsNovember 1996  September 2011Taught 6th  12th grade Computer Science, Basic Math, Algebra, and Geometry.Created and implemented daily lesson plans.Participated in faculty meetings and professional development.Coached basketball teams.CoachingOakland University, Inkster Edison High School (Michigan)October 1991 - June 1995, June 2002 - August 2002Provided scouting reports and film analysis.Conducted fundamental exercise drills.Head Coach for Michigan Wolves Girls AAU Team (Class B State Champions).Empire Luxury TransportConsultant/ Project ManagerApril 2019 - PresentTrained office staff and drivers.Managed transportation for Detroit Pistons Team.Oversaw daily operations for luxury transportation.Customer Service Agent/Specialist (various)July 1996 - PresentServed as liaison for parents/guardians and related personnel.Communicated with vendors and resolved issues.Member of interview teams.Handled inquiries for insurance companies.HonorsGraduated Summa Cum Laude from Wayne State University.Volunteer WorkVice President, Board of Directors Book Club for Babies.Wayne State University COE Graduate Student Council Member 2019-2021.Detroit Public Schools Community District Family and Community Engagement.DTE Energy (various projects).CertificationState of Michigan School Administrator Certificate 2021.ReferencesFurnished upon request.