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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLESkills & AbilitiesReliability Strong communication & problem-solving skills Maintain Employee Files Hiring of employeesOnboarding of new employees Microsoft Computer Skills Document retrieval, preparation and storageEmpathy towards customers needs and concerns Ability to manage multiple tasks Active ListeningRecord keeping of member files Developed goals for retail depts. Compliance with store and company policiesEducationOhio State University, Marion/MansfieldEnglish, Education No degreeSt. Leos College, St. Leo, FloridaPsychology, Physical Education No degree1983-7ExperienceQuantum Health Patient Service Representative Dublin, Oh 3/2022-3/2024Took Inbound/Outbound calls from members, physician offices, hospitals about health planVerified benefits, created authorizations for treatment, asking probing questionsInvestigate financial discrepancies and claim issues for members & medical professionsAetna, Inc. Customer Service Representative New Albany, Oh 10/2014-11/2021Took Inbound/Outbound calls from members, physician offices, hospitals about health planProvides customized interaction based on customer preference and individualized needsEducates and assists customers on various elements of benefit plan informationResolves issues without or with limited management interventionDocuments & tracks all contacts, events, & outcomes with clients using appropriate systemsQ2Administrators QIC Coordinator New Albany, Oh 1/2007-10/2014Performing external and internal distribution of mailsCarrying out, sorting and delivering all inbound packages and mails.Working on office supplies & papers; & picking up & delivering record retention boxes.Managed staff of 8-10 in all processes, trained new employeesSuperior In-Home Care, Inc. Alternate A Pensacola, FL 6/1998-2005Hired all non-nursing staffScheduled Certified Nursing AssistantsManaged & updated all employee files for compliance with company, OSHA, Federal & State guidelinesCompleted payroll informationBilled for Medicaid visits for company, ordered supplies, distributed paychecksMeijer Mansfield, Ohio Team Lead Photo/Video dept. 4/1995-10/1997Scheduled staff of 8 to run dept.Processed photos for customersProvided maintenance on machines as could, called vendors when neededOrdered supplies for dept., kept current on standards and new productsMaximize the store profitability and customer satisfaction while protecting company assetsMade calls to customers about pickups, order issues and outstanding balances or late videosKept dept. clean, followed OSHA standardsFloor Associate (Wal-Mart) worked in Toy and Garden center 11/1997-6/1998Greeting customers and offering assistanceAssisting customers find products that they are needingStocking merchandise on shelves, knowledgeable about productsran register with no discrepanciesOther job experiencesInstalled Medical Alert systems (Heritage Home Health)Pizza Delivery (Dominos Pizza)Head Cook (Camp Wanake) 1 summerSummer camp counselor (Camp Wanake) 4 summersCook (Granters Deli and Rockys Pub)LeadershipI currently provide leadership in Morrow County through their 4-H program: I serve as a 4-H advisor to a local club, Adult staff during summer 4-H camp, Jr. Fair Board Advisor of two departments; Red Cross platelet donor, leadership in my local church (teaching and leading worship); trustee for Morrow County Farm Bureau and treasurer of Disaster Relief Haulers. I am a former Boy Scout Scoutmaster and Literacy Volunteer of America reading coach. I volunteer at the Capitol Theatre. |
