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02/2023 - 04/2024 Eligibility SpecialistMaximus Services LLC, Mc Lean, VAThis job was remote. Responsible for processing eligibility forms received for Medicaid, SNAP, and TANF for the state of Indiana. Data entry, document processing, sending correspondence, budgeting, case filing, collateral contacting of client references, electronic verification, interface searching. Obtained a proficient knowledge of Medicaid policy and terminology.Street Address /2022 - 01/2023 Customer Service Representative (CSR) Maximus Services LLC, Mc Lean, VAAnswered inbound calls and matched clients with Marketplace insurance. Assisted clients with existing coverage needs and changes. Updated client information in system files. Obtained knowledge of insurance plans and their coverage. Handled high volume of calls during peak times while delivering excellent customer service as reflected in my number one in the company CSAT scores of 5 at all times. Street Address /2006 - 07/2009 ManagerDENNY&#Street Address ;S, TAMPA, FLSupervised up to 40 employees delivering high quality customer service in a fast- paced environment, controlled labor dollars, product inventory, oversaw training, and implemented changes in company policies and procedures. 06/1995 - 03/2005 Store ManagerMCDONALDS, TAMPA, FLSupervised 50 + employees; including subordinate managers. Executed a high standard of customer service while multitasking in a fast-paced environment Controlled labor and inventory to company standard. Maintained employee and food safety to the highest standard. Implemented changes in policies and procedures when necessary for company growth. Performed all scheduling, training, and company-wide orientations. In charge of maintaining all in store and local marketing displays.HEATHER MCAFEETampa, FLPhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjectiveTo be employed by a colmpany that enables me to utilize my skills as a leader and to obtain increasing job knowledge, growth, and a competative salary with benefits. Ability SummaryExperience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Managing and leading others, business operations. Performing secretarial duties utilizing specific knowledge with experience in medical terminology. Employment HistoryDesired OccupationCustomer Service RepresentativesDesired Salary$16.75 hourly (Approx. $35,000 annually) or moreDesired Job LocationHillsborough CountyDesired Job TypeDrivers LicenseRegular Drivers LicenseSecurity ClearanceNo ClearanceJob Skills169 skill(s)Tools and Technology226 Technology 48 ToolsTyping Speed40 + wpmLanguage/ProficiencyEnglish / Very WellDays : Mon, Tue, Wed, Thu, FriShifts : DayEmployment Type : RegularFull or Part Time : FTWilling to Travel : NoWilling to Relocate : NoWilling to Telecommute : Yes