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Click here or scroll down to respond to this candidateCandidate's Name
Street Address S. Hardy AvenueIndependence Mo. Street Address
Phone: PHONE NUMBER AVAILABLE E-Mail: EMAIL AVAILABLE OverviewI am a very dedicated hard worker with strong people skills. I have years of experience as a translator, taking/receiving calls, and performing clerical duties. I am seeking employment with a company that I can better myself at every day. Every day I want to learn more and become an even more valuable asset to the company.ExperienceDispatcher at AMRIndependence Mo October 3rd 2021- PresentIn this position I take inbound calls from providers who are needing to transport patients to other facilities. Also take 911 calls from people in need for medical assistance. Finally also dispatch ambulances to their desired destinations.VAPE VA Platinum Experience TeamKansas City, Mo September 28th 2020- October 1st 2021 In this position I take inbound calls from providers, Veterans and VA Personnel and assist them with processing claims, verifying referrals on file and checking to see if appointments have been made. Calls are back to back nonstop averaging about 45-55 calls a day.Patient Service Representative at TriwestKansas City, MO August 2015 June 2020In this position I made outbound calls to speak with Veterans along with insurance and medical providers to assist in scheduling upcoming appointments. I would also assist with VA Comments, outreach, and Urgent(s) as needed. This position was not a glamorous position, but I take pride in any job I am working on. This job in particular meant a lot to me because the people I spoke to daily served our county and were all heros. In June of 2016 l was promoted to the CAS department Complex Authorization Specialist. We build the authorizations from the information that the VA sends to TriWest. In June of 2016 l was promoted to the CAS department Complex Authorization Specialist. We build the authorizations from the information that the VA sends to TriWest. (Unfortunately due to Covid-19 I was furloughed in March and the reduced in June.)Customer Service Representative at CVS Caremark _ _ _ Lees Summit, Mo October 2013 - April 2015Worked with clients who called in who had questions about their medications or who needed to call in to refill a prescription. I also volunteered to be part of the Storm Trooper group. The Storm Trooper group went above and beyond to ensure customer service. I was promoted to Senior Lead who handled escalation calls. I was promoted for always going above and beyond.Bilingual Customer Service Representative at Acceptance Affiliation Corporation Kansas City, Mo June 2013 September 2013Took incoming calls to handle customers issues on their accounts. Also worked with faxes and emails to cancel accounts. In this role, I had to speak both English and Spanish daily. Bilingual Tele-Underwriter at Exam OneLees Summit, MO June 2007 May 2013I worked outbound/inbound calls and spoke with applicants who were applying for life insurance. This role taught me how to be very organized and detail oriented. I had to very precisely collect all data that was given to me dating back 10+ years. EducationGraduated with a Diploma from Eagle Pass High School. Graduated with a certificate from Job Corps in Accounting. Training/SkillsBi-lingual fluent in both Spanish and EnglishDedicated hard workStrong work ethicResolution specialist trainingVery detail orientedYears of customer service experienceGreat people skillsWork well in a team or solo environmentCan type 55+ words per minuteCPR CertificationFirst Aid CertificationReferencesErika Glenn Job Title @ Supervisor Business Triwest Relationship:Professional Phone: PHONE NUMBER AVAILABLEYears Known: 5Marita Underwood Job Title @ Bilingual Interviewer Business ExamOneRelationship: Professional Phone: PHONE NUMBER AVAILABLEYears Known: 13Eric Dunfield Job Title @ Supervisor Business TriWest and Interviewer at ExamOneRelationship: Professional Phone: PHONE NUMBER AVAILABLEYears Known: 15 |
