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PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryA responsible professional that possesses a strong background in customer service and suggestive selling. Excellent organizational, time management and people skills with the ability to communicate effectively to resolve problems.Professional ExperienceMedical City HospitalHealth Unit Coordinator (emergency department)05/2022-CurrentUpdated databases with patient informationCollaborated with medical and non-medical staffOrdered suppliesEntered patient admission, transfers, and dischargesCommunicated with patients, guests, and staffAnswered phone callsFaxed, copied, and printed patient documentsStephenville City HallCustomer Service Intern (Water Department) 03/2021- 05/2022Assisted and responded to customer issues, problems, and complaints.Stocked suppliesSorted and sent mailAnswered phone callsWorked face to face and over the phone with customers.Processed payments and balanced cash drawer daily.Operated computers, photocopier, fax machine.Ability to work Microsoft, excel, and PowerPoint.McDonaldsShift Manager 06/2015 11/2020Responsible for running a profitable restaurant while meeting McDonalds critical customer standards of quality, service, and cleanliness. Positions held during tenure: Crew member, crew trainer, guest experience leader, manager trainee, and shift manager.Greeted customers, operated a cash register, and took orders to keep the flow of traffic moving.Efficiently ran the drive thru window to ensure orders got out timely.Cooked and prepared all menu items in a timely manner.Motivated crew, served customers, and kept the restaurant clean and organized.Enforced food safety rules and guidelines while creating a safe working environment.Monitored and managed employee performances.Promoted exceptional customer serviceCommunicated with guests when they enter and while ordering different menu options.Planned for each shiftMonitored the performance of crew for each shift.Took action to ensure the team is meeting McDonalds standards.Monitored safety, security, and profitsDauntless MarketingEntry level 11/2019-12/2019 (Seasonal)Performed data analysisSold products and services for DirecTV, Sprint, and Verizon Wireless.Provided customer serviceMet department goals for salesHill CollegeOffice Assistant08/2017 05/2019 Prepared and edited letters, reports, memos, and emails.Strong keyboarding skills, working knowledge of Microsoft, excel, and PowerPoint.Working knowledge of basic office equipment, such as the fax machine and copy machine.Ability to communicate and work well with a diverse staff.Greeted students in person and over the phone.Worked with confidential information.Provided accurate and timely responses to students for financial and advising needs.Sorted and distributed mail.Ran office errands as needed.Solved Conflicts EducationEducationBurleson Centennial high school Diploma 2017Hill College Associates in Liberal Arts 2019Tarleton State UniversityBachelors in Communications 2022 |