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Systems EngineerPHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional summary Systems Engineer with 11+ years of extensive expertise in solving complex technical issues andenhancing system functionalities. Proficient in IT support, technical troubleshooting, anddeployment strategies, with a proven ability to communicate technical concepts clearly.Employment historyMar 2019 - Present Engineering Communication Consultant, ArmaniTalksDesigned public speaking programs for engineers, improving their technical presentationskills.Worked with industry experts to refine personal narratives for YouTube, podcasts, blogs,and books.Implemented strategic communication techniques, resulting in measurable improvementsin clients' public speaking confidence and effectiveness.Feb 2015 - Mar 2019 Systems Engineer, JP MorganImplemented deployment strategies for code releases, enhancing system reliability andminimizing downtime.Supported critical applications with robust solutions, leading to measurable improvementsin system uptime.Optimized USCIS Lockbox Application, enhancing system performance and reducingresponse times, resulting in improved user experience and efficiency.Sep 2014 - Jan 2015 Business Analyst, Capital OneAnalyzed business requirements, and created detailed data mapping documents fordevelopment.Produced documentation to support system scalability and future enhancements, aligningwith business needs.May 2013 - Sep 2013 Electrical Engineer, Aerosonic CorporationDeveloped and tested OASIS aeronautical device, improving pilot usability and reliability.Optimized OASIS device functionality, significantly improving pilot usability. Consistentlydelivered high-quality circuit boards, meeting all technical requirements.Education2009 - 2014 Bachelor of Science in Electrical EngineeringUniversity of South Florida2017 - 2019 Master of Science in Business Analytics & Information SystemsUniversity of South FloridaSkills Systems Analysis & Design Technical Troubleshooting & Deployment & ReleaseRoot Cause Analysis ManagementProject Management IT Support & Customer Documentation & ReportingService |