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5 Country Club Drive, Monroe Township, NJ Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveSeeking a challenging position where my skills and experience can be utilized to contribute to the success of the company.ExperienceMAY 2007 PRESENTStay-at-home Parent Custodio Household Monroe Township, NJResponsible for the safety and well-being of my 18-year-old daughter and 9-year-old sonMaintained inside and outside of a single-family residenceJanuary 2003 April 2007Manager Verizon Communications Manhattan, NYCreated weekly Microsoft Excel spreadsheets on technician performanceCreated monthly quality control reports for Upper Management tracking purposesAnalyzed technician performance and made suggestions on weekly calls for improved performanceJANUARY 1999 JANUARY 2003Repair Service Clerk Bell Atlantic Telecommunications Bridgewater, NJWorked in a call center for troubleshooting landlinesCreated repair orders for techniciansAssisted in the development of a Y2K compliant software for the maintenance departmentJANUARY 1996-DECEMBER 1998Customer Service Representative Pharmacia Biotech Piscataway, NJResponded to customer inquiries via phone and emailProcessed orders, returns and exchangesContinuously looked for opportunities to improve processes and proceduresEducationMAY 2000Certificate in Data Center Support Chubb Institute New Brunswick, NJReferencesAvailable upon request |