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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVEResults-driven and customer-focused professional with a strong background in customer service and logistics support. Dedicated to providing exceptional support and building lasting relationships with clients. Seeking a challenging position that will utilize my skills in conflict resolution, team leadership, and operational efficiency to drive customer satisfaction and contribute to organizational success. Committed to delivering excellence and achieving career advancement in a dynamic and fast-paced environment.SKILLS-Customer Service: Proven track record of building and maintaining strong relationships with customers, ensuring their satisfaction and loyalty.-Conflict Resolution: Skilled in resolving conflicts and finding mutually beneficial solutions, both as a leader and a team member.-Multitask Management: Ability to effectively manage multiple tasks and prioritize responsibilities in a fast-paced environment.-Safety Specialist: Proficient in enforcing safety regulations and implementing procedures to ensure compliance.-Team Leadership: Experience in leading and motivating teams to achieve exceptional results.-Analytical: Strong attention to detail and ability to analyze data to identify opportunities for improvement.-Verbal/Written Communication: Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.-Decision Making/Problem Solving: Capable of making sound decisions and solving problems efficiently.-Deadline Oriented: Skilled in managing time and meeting deadlines consistently.PROFESSIONAL EXPERIENCEWerner EnterprisesSafety Specialist/ CDL- Truck Driver September 2020 Present-Initiate and spearhead safety training for new individuals.-Drive departmental improvements and implement procedures to enhance safety.-Emphasize the significance of adhering to federal and state regulations.-Manage calls related to incidents, accidents, citations, CSA violations, and critical events.-Administer drug and alcohol breath tests and conduct random drug testing.-Conduct onboarding and provide training for new truck drivers.-Maintain records of all training and ensure compliance with safety protocols.-Provide focused safety training for teammates in reference to all incidents.-Conduct inspections of all trucks before training.-Assist management in initial incident investigations.-Counsel, coach, and inspire employees to excel in safety.-Perform additional duties as directed.-Develop new drivers to ensure consistency and adherence to policies and procedures.Move It Trucking, LLCDispatcher (part-time) February 2020 December 2023oEfficiently managed and coordinated the daily operations of the trucking fleet.o Received and processed customer orders and scheduled deliveries accordingly.o Assigned drivers and vehicles to routes, considering factors such as driver availability, load requirements, and delivery deadlines.o Communicated effectively with drivers to provide detailed instructions, route changes, and updates.o Monitored driver progress and addressed any issues or delays that arose during the delivery process.oMaintained accurate records of all dispatch activities, including driver logs, delivery schedules, and customer information.o Collaborated with other departments, such as logistics, maintenance, and customer service, to ensure smooth operations and customer satisfaction.o Stayed updated on industry regulations and compliance requirements to ensure adherence to safety protocols and legal standards.o Handled customer inquiries, resolved complaints, and provided exceptional customer service.Unified Health ServicesCustomer Service Supervisor March 2008 July 2020-Responsible for performing administrative tasks involving Workers Compensation Claims.-Provided direct supervision over the Customer Services Invoicing Department.-Demonstrated leadership skills in the department and ensured timely completion of work.-Processed urgent Workers Compensation Claims for patients/employees in dire need.-Worked closely with the management team to handle escalations and outstanding claims.-Proactively identified opportunities to improve claims and documented findings from medical assessments.-Handled workers' comp claims to ensure accurate billing and smooth payment processing.-Checked insurance coverage and ensured accuracy before sending invoices.-Processed and organized Workers Comp Claims for billing assurance and sent invoices to insurance companies for payments.-Compiled monthly A/R reports.-Managed new hires and ensured adherence to safety and billing protocols.-Collaborated with insurance adjusters to streamline the handling of workers' comp claims.-Initiated close collaboration with insurance adjusters to approve or deny claims under the correct workers' comp policy.-Processed and linked surgical procedure approvals and rectified audit errors.-Managed confidential medical records linkage for billing accuracy.-Maintained compliance with HIPAA standards at all times.-Ensured accurate billing of ICD10 Codes, Rev codes, and CPT codes on all charges received from hospitals and clinics.-Managed compliance with regulations and guidelines, proactively resolving potential issues.-Provided leadership and inspiration to the team to strive for success within the company.-Engaged in direct communication with insurance adjusters to report claims and resolve issues.-Managed the training, coaching, development, and performance of new hires.-Served as a liaison between the department and the dedicated Customer Service Team Lead, collaborating with the manager on ongoing training.EDUCATIONFairly High School General StudiesNorthwest Mississippi Community College AccountancyRoadMaster Driver School Class A CDLCERTIFICATIONS- Commercial Driver License- Department of Transportation Certification- Specimen Collector Certification- Breath Alcohol Technician (BAT) Certification- CPR Certification- Smith System Defensive Driving Smith 5 Keys |
