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Customer Care Leasing Consultant Resume ...
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Title Customer Care Leasing Consultant
Target Location US-MD-Hyattsville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Upper Marlboro, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.Authorized to work in the US for any employerWork ExperienceLeasing ConsultantFoulger-Pratt-Washington, DCMay 2021 to PresentHandling day to day activities from leasing to concierge. Making sure residents are having best of time from maintenance issues to customer care.Awarded leasing of the year 2021 for selling $4.6 million in a year by renting. Professional in Yardi CRM and Old Yardi as well.Host tenant/community events, order supplies through third party vendors. Create and maintain vendors relationship, unit inspection, secure and maintain tenant deliveries, prepare non payment list for legal action and eviction, inclusionary zoning certificate (DC Housing Certified), process voucher,grants payment process. fair housing act certified, make schedule for leasing, concierge and maintenance, inspection common areas through Rise and Shine checklist (Gym,Pool, Lounge, Library, rental event spaces and outside common areas), address tenant comments and complaints, create and execute marketing plans for increasing property occupancy. Property ManagementINTERSOLUTION TAFFING-Silver Spring, MDOctober 2020 to April 2021Encourage prospective tenants to lease from us by positioning our property and its units in a favorable light and offering the best possible customer service Show apartment units to prospective tenants and process move-in paperwork for qualified applicants Set and achieve sales goals each quarter, motivating the leasing agents in the office to follow company procedures and polices Ensure that all community areas, including the club house and leasing office, are in perfect condition Process service requests from tenants and ensure prompt response to inquiries Answer incoming telephone calls Post payments and issue receipts Send out residents correspondencesSenior Finance ManagerWashington, DCMarch 2015 to June 2020 Performed personal bookkeeping services. Maintained inventory records. Was instrumental in student registration and payment Completed and submitted tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents. Trained and managed staff and achieved significant improvements in their productivity. Calculated costs of materials, overhead and other expenses, based on estimates, quotations and price lists. Received, recorded, and banked cash, checks, and vouchers. Calculated and prepared checks for utilities, taxes, and other payments. Supervised 7 employees, scheduled work hours, resolved conflicts, and determined salaries. Compared computer printouts to manually maintained journals in order to determine if they matched. Reconciled records of bank transactions. Transferred details from separate journals to general ledgers and data processing sheets. Monitored status of delinquent accounts to ensure that payments were up to date. Performed financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal. Matched order forms with invoices and recorded the necessary information. Prepared purchase orders and expense reports. Operated computers programmed with accounting software to record, store, and analyze information. Responded to written and telephone requests for Class/Training Quotes Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes. Prepared bank deposits by compiling data from cashiers, verifying, and balancing receipts, and sending cash, checks, and other forms of payment to banks. Purchased office supplies, computers, scanners, and printers etc., maintaining effective inventory control. Classified, recorded, and summarized numerical and financial data to compile and keep financial records, using journals and ledgers and computers. Provided direction and assistance to new students and visitors. Performed general office duties such as filing, answering telephones, and handling routine correspondence. Compiled statistical, financial, accounting and auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses. Accessed computerized financial information to answer general questions as well as those related to specific accounts. Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. Reconciled and noted and reported discrepancies found in records. Calculated, prepared, and issued bills, invoices, account statements, and other financial statements according to established procedures.BrokerRHONDA NEAL-Clinton, MDFebruary 2016 to April 202020748Working part-time as a Real Estate Assistant/Sales & Marketing, Assistant. Creating marking flyers, business cards, mass emails, brochures and turning cold calls into appointments. Prepare and assist with papers for closings of real estate transactions such as sales contracts, purchases and lease agreements. Analyzed financial activities of establishment and prepare reports for review. I also collect and record rental payments, creating work orders for maintenance, scheduling showings for prospective buyers/ tenants as well as pay utility bills and other property expenses. Other duties consist of photocopying contracts/lease agreements and forwarding tenant complaints to Real Estate Agent or Property Manager. Order food and setup for luncheons as well order food, beverages, signs and decoration for Open Houses.Night Auditor Supervisor in Handling Day to Day Activities MARRIOTT HOTEL RESORT & SPA-Hilton Head Island, SC April 2007 to October 2012HILTON HEAD ISLAND SOUTH CAROLINAAPRIL 2007- OCTOBER 2012Worked as a night auditor Supervisor in handling day to day activities of the books and transaction. Was working in the PMS and micros system to manage books and hotel operations. EducationBachelor of Commerce in CommerceMumbai University - Mumbai, MaharashtraAugust 2021Skills Auditing and Accounting Real Estate Assistant/Preservation COO Payroll, Accounts Receivables and Payables Ability to learn new technology quickly Excellent organizational and interpersonal, time management and customer service Hotel and Hospitality Management/Office Manager Marketing & Promoting Cost-cutting and Upselling Sales Working as a Real Estate/Marketing Assistant creating marking flyers, mass emails, brochures and turning cold calls into appointments. Worked as a Sales Executive for the Alcohol Industry with proven record of developing new businesses, reaching sales objectives and creating a wider customer base. Communication Excellent written and verbal communication skills. Confident, articulate, and professional speaking abilities (and experience) Empathic listener and persuasive speaker. Writing creative or factual. Speaking in public, to groups, or via electronic media. Excellent presentation skills. Ability to use Social Media as a market plateau and marketing resource. Excellent analytical and problem-solving skills and ability to manage multiple assignments simultaneously while meeting deadlines and quality standards LEADERSHIP Currently I am Leasing Consultant. I have also worked as assistant manager at the front desk at Marriott Hotel and Resorts and other hotels in the field as well as the Real Estate Industry. If given an opportunity to prove at my ability and leadership quality I will gave 110% and nothing less. Customer service Driving Leadership Sales Supervising experience Marketing Cash handling Cold calling Accounting Payroll Accounts receivable Accounts payable Communication skills Computer skills Organizational skills Service writing Negotiation Retail sales Microsoft Office Software troubleshooting Windows Computer networkingCertifications and LicensesDriver's License

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