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Click here or scroll down to respond to this candidateCandidate's Name
SALESFORCE ADMINISTRATOR / SALESFORCE BUSINESS ANALYSTAurora, Illinois, Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYSuchita is an accomplished Salesforce Administrator and Business Analyst having 6+ years of experience in Healthcare, Banking, Insurance and QSR industries. Salesforce Trailhead playground player with Expeditionary Rank. Her comprehensive skills include working with standard Salesforce objects, cus- tomization, and creating complex relationships. With a track record of successful Salesforce implementa- tions, she is also adept at data migration troubleshooting, and has experience working in Agile and Scrum methodologies.! Salesforce Administrator with expertise in Healthcare, Banking, and QSR Industry.! Proficient experience in Salesforce CRM with Configuration, Security Access, Workflow Approvals, Data Validation, Sales Cloud & Service Cloud in Salesforce CRM Platform.! Good Experience in understanding the Business process and worked on various Salesforce Standard Objects like Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Orders, Forecasting, Reports and Dashboards.! Good knowledge in Customization and creating Custom Fields, Page Layouts, Compact Lay- outs, Search Layouts, Record Types, List Views, Related Lists, Custom Settings, Custom La- bels, Static Resources, Email Templates/HTML Email Templates.! Experienced in creating Custom Formula Fields, Field Dependencies, Picklists, Lookups, Master Detail Relationships and Junction Objects to establish Many-To-Many Relationship, Custom Tabs, Analytic Snapshots to meet the client's requirement and functionality using SFDC.! Experience in managing Users and setting up the Organization-Wide Defaults (OWD) for Standard Objects and Custom Objects and maintaining Data Security by creating Role Hier- archies, Profiles, Permission Sets, Sharing Rules, Public Groups, Queues, Network Access(IP Whitelisting) in compliance with Organizational needs.! Expertise in Configuration and Customization using Salesforce Automation tools such as Workflow rules, Process Builders, Approval Processes, Validation rules, Assignment rules, Escalation rules, Auto-Launch Lightning Flows.! Experience in Communicating with the SFDC designated Super Users to support them in their Role and provide information and Training on new features and functionality and doc- ument the respective changes.! Contributed to an enhancement team in addition to carrying out the duties of the organiza- tion's Salesforce administrator.! Worked on Data Migration and update through the tool App Exchange Data Loader and Data Import Wizard in Salesforce.com.1 Page! Experience with Salesforce Sandbox and Production Environments and Installing Sales- force.com AppExchange App, Configuring and Maintaining Users Security Permissions in Compliance with Organizational needs.! A known troubleshooter and a problem solver, ability to work on my own or in a collabora- tive work environment.! Excellent Leadership and Interpersonal Skills, Team Player with the ability to work effectively with all levels of an organization and individually as well.! Strong knowledge in Agile and Scrum methodologies. AREAS OF EXPERTISECAREER HIGHLIGHTSSalesforce Administrator: 1+ Years of experience in Salesforce CRM with Configuration, Security Access, Workflow Approvals, Data Validation, Sales Cloud & Service Cloud in Salesforce CRM Platform Salesforce Business Analysis: 1 years of experience as Business Analysis working with the staff to imple- ment management and staff's business requirements in Healthcare, Banking, and Insurance. Manual Tester : 4 Years of experience in Manual Testing TECHNICAL PROFICIENCIESSalesforce administration Sales configuration Data loader Profiles Data Import Wizard Workflow Rules Sharing Settings Report & Dashboards Lightning Data Management Validation Rules As- signment Rules Custom Objects Custom Fields Process Builder Case Management MS Office AWS Cloud KnowledgeSalesforce tools: Data Loader Connect for Outlook Platform (Sandbox and Production) Database: MS SQL Postgres SQLMethodologies: Scrum AgileMS Office Tools: MS Office Suite (MS Word, MS Excel, MS Power Point)! Salesforce & CRM Tools ! Requirement Gathering ! Data Analysis! Platform Configuration ! User Management ! Data Management! Workflow Automation ! Lightning Experience ! Reports and Dashboards! Stakeholder Collaboration ! Solution Design ! Data Modeling! User Adoption ! System Testing ! Business Intelligence! Change Management ! Data Security ! Business Process Analysis 2 PageWORK EXPERIENCEConsultant : GuruSchool LLC. Aug 2016 PresentHeadquarter : Princeton, NJGuruSchool is one of the Leading IT Outsourcing Partner to the Fortune 1000 Clientele which include different leading Healthcare, Banking, Insurance, Telecom, QSR, Manufacturing and Pharmaceuticals clients.PROFESSIONAL EXPERIENCEClient: Medline, Chicago, IL Jan 2023 - PresentProject: Empowering Sales and Service Role: Salesforce Administrator Description: Medline is a prominent healthcare company that provides medical supplies, equipment, and services to healthcare facilities worldwide. Medline offers a wide range of products, including med- ical gloves, surgical gowns, wound care products, respiratory therapy equipment, and more. They cater to various sectors within the healthcare industry, including hospitals, surgery centers, nursing homes, pharmacies, and home health agencies.I have been working for the Medline Empowering Sales and Service team, which is responsible for man- aging customer interactions, tracking sales leads, and streamlining communication with healthcare facili- ties and professionals. I worked on the day-to-day configuration, support, maintenance, and improve- ment of our CRM platform.Responsibilities:! Interacted with various business user groups for gathering the requirements to improve business processes and efficiency in Salesforce.! Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.! Daily Administration and Support of Salesforce, including configuration updates to security, shar- ing rules, profiles, roles, custom & standard objects, fields, record types, page layouts, Workflow Rules, Process Builder, reports/dashboards and validation rules.! Worked on lightning flow, process builder, platform events and quick action to automate process.! Experience in creating Custom Objects and defining various Relationships like Lookup & Master- Detail Relationships on the Objects & created Junction Objects to establish Many-To-Many Rela- tionship.! Created and managed Users, Profiles, Roles, and Permission Sets in Salesforce.! Experience in setting up Organization-Wide Defaults (OWD) for Standard Objects and Custom Objects and also setting up Role Hierarchy, Profiles, Permission Sets, Sharing Rules, Public Groups, Queues.! Designed and deployed Custom Objects, Custom Tabs, Validation Rules, Workflow Rules, Auto- Response.! Created Email Templates and Inbound Emails using Visual Force for customers and clients.! Developed Reports, Dashboards, and processes to continuously monitor data quality and in- tegrity.! Maintain neglected Leads, Opportunities, Accounts and Contacts per a set strategy. 3 Page! Used Data Loader for insert, update, upset and bulk import or export of data from Salesforce Objects.! Used it to read, extract and load data from comma separated value (.CSV) files.! Worked on Lead Management, Conversion, Opportunity and Sales Process, Case Management, Assignment, Auto Response Rules, Email-to-Case and Web-to-Case.! Worked on migrating applications from Classic to Lightning and Training Users.! Using Sandbox Migrated the Code and Deploying Inbound and Outbound Change set instance after Testing.Environment:Salesforce.com Platform, Data Import Wizard, Data Loader, Workflow & Approvals, Process Builder, Re- ports, Dashboards, Custom Objects, Custom Fields, Custom Tabs, Data Security, Email Templates, Chatter. Client: McDonald"s, Chicago, IL Jan 2022 Nov 2022 Project: Digital Marketing Role: Salesforce Business Analyst McDonald's is an American fast-food restaurant chain. McDonald's is the world's largest restaurant chain, serving approximately 68 million customers daily in 120 countries across approximately 36,900 outlets. This initiative related to target its audience better, the fast-food chain is now looking towards platforms that enable engagement at every step, from advertising to mobile and social. At the same time, these platforms are tightly integrated within the rest of the organization, bringing it all together as part of a seamless ecosystem.In my role as a Salesforce business analyst, I managed and maintained data collection across various au- diences, with a particular emphasis on more individualized ad campaigns. To achieve this, the team used a tool called Active Audiences, which enables the organization to synchronize data from its CRM systems with the Marketing Cloud.Responsibilities:! Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.! Implemented record-Level and field-Level security and configured their sharing settings.! Coordinate with cross-functional and vendor teams to ensure flawless marketing campaign de- livery including database targeting & data quality, legal, web design, copywriters.! Involved in creating a gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to salesforce.com implementation.! Create, manage, and distribute personalized and automated analytics reports that offer valuable insights into user behavior, website performance, and the adoption of new features.! Worked on data migration from databases to SFDC using Data Loader related to different mar- keting. Build the organization & role hierarchy by adding the roles as per the organization struc- ture and created custom profiles to satisfy the organization and hierarchy.! Developed a Prioritized Requirements Matrix and assisted the client and project team in priori- tizing the collection of requirements. I also assisted with the technical design and execution of the necessary solution using Salesforce, taking into account the customer's requirements and the environment.! Keeping the team informed so business value is consistently delivered! Work with infrastructure team in ensuring data accuracy and availability! Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.! Created new user accounts Manage access levels for various accounts Import/export data. Cre- ate business logic to assist workflow Construct objects, page layouts, and fields. 4 PageClient: McDonalds, Chicago, IL Nov 2019 Dec 2021 Project: Digital Transformation Loyalty Role: QA Manual Testing Description: McDonald's is the world's largest restaurant chain, most fast-food establishment offer re- wards program, and McDonalds is no exception. This project is to introduce new program/initiative for McDonalds customer such as loyalty bonus point for users using McDonalds mobile application called as 1App.Responsibilities:! Interact with clients to gather business requirements and document them in a Functional Re- quirement Document.! Review of all Epic and user stories and create testing sub tasks with test approach, test scope, estimates etc.! Test planning for each testing sub tasks as well as Dashboards, reporting using JIRA.! Defect reporting and tracking in JIRA.! Prepare test cases for testing business scenarios and testing the same.! Lend domain expertise to application testing projects and help the team understand business rules. Contribute domain-related information for proposals for customers.! Enhancing the testing efficiency and design, workflows, and business rules.! Conduct business/domain sessions with the technical team and help them understand heat tick- ets from the business perspective.! Analyze heat tickets and provide business solutions for the same Client: General Electric, NY Apr 2018 Aug 2019Project: ECA1 Role:QA Manual TestingDescription: General Electric is an advanced technology, services and finance company dedicated to in- novation in energy, health, transportation, and infrastructure. Executive Compensation Administration & Share-owner service team administrates and maintains vari- ous benefits given to the executives of GE who leads various businesses spread across the globe. Bene- fits provided to executives are Deferred Incentive Compensation, Executive Deferred Salary Plan, RSU Equity awards Program, Executive Life Insurance and Leadership Life Insurance. Executive Compensation team uses various applications like EDSP, DIC, OMNI, EQuipp and Proxy State- ments for AGM, EOWin etc. to administrate various benefits. The Executive Compensation and Benefits web portal allows all the executives to view and update their account information. This project was re- lated to migration of all system to one portal called as ECA1. Responsibilities:! Analyze each user experience and epic, and then construct testing subtasks with estimates, test scope, test approach, etc.! Engage with customers to get their business needs, then record them in a functional require- ment document.! JIRA reporting, dashboards, and test planning associated with each testing subtask are all inte- grated.5 Page! Assist the technical team with resolving heat tickets from a business aspect through organizing business/domain sessions.! Prepare test cases for testing business scenarios and testing the same.! streamlining workflows, company guidelines, and testing efficiency and design.! Review heat tickets and provide business strategies in response to them.! Contribute domain knowledge to application testing initiatives and encourage the group to mas- ter company regulations. Provide domain-driven data for proposals for clients. Client: Vodafone India, Pune, India Aug 2016 Mar 2018 Project: Center Point of Sales (cPOS) Role: QA Manual Testing Description: CPOS is Vodafone-centralized point of sale system, which is divided into four major parts i.e. Admin, Sales and Sales Commission, Customer Registration System and Inventory. Earlier point of sales was not centralized, and it was very difficult for the customer to get the services if he belongs to the different circle. cPOS has the features of handling such kind of issues that makes the customers happy and he get the services at any location even if he has left his own circle. Authentication is done by the Tivoli Access Manager, which makes it more Secure. CPOS is attached to different interfaces for sending SMS, fetching billing details etc.Features of the system include:# Inventory# Sales# CRS# Reports and DashboardsResponsibilities:! Prepare business requirement specifications and Functional requirement documents for busi- ness requirements.! Collaborate with the BA to acquire customer requirements and record them in the Functional Requirement Document for the Inventory module.! Monitoring errors in the system and discussing them with other colleague! Assist the technical team with analyzing heat tickets from a business perspective through execut- ing enterprise/domain sessions.! Prepare test cases for testing business scenarios related to Inventory module and testing the same.! Collaborating effectively as a team on improving quality EDUCATION! Masters in science, India! Bachelors in science, India! Diploma Certificate in Salesforce Administration & BA! Trailhead - Trails and Playground Expeditioner Rank! Diploma Certificate in Manual Testing6 Page |
