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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service AgentContactI am a dedicated customer service agent with a passion for helping others and a commitment to delivering exceptional service. With over 20 years of experience in the industry, I thrive on the challenges and rewards of assisting customers from diverse backgrounds.EMAIL AVAILABLEPHONE NUMBER AVAILABLEFort Collins, ColoradoEducationIBMCAssociates Degree, Medical Billing and Coding2006ExperienceREMOTE CUSTOMER SERVICE REPRESENTATIVE OTTERBOXFeb 2023 Jul 2023Assisted consumers nationwide with submitting orders for warranty replacement products as well as new purchases, queried our ordering system for consumer order information, set up returns and tracked packages, replied to online inquiries for both the Americas and Europe, Middle East and Africa consumer marketsREMOTE SERVICE AND REPAYMENT CENTER ADVISOR NELNETAug 2021 Jan 2023Assisted student loan borrowers nationwide with the management of their repayment plans, provided educated guidance on the repayment options of student loans, instructed borrowers in where to find the applications for various programs regarding repayment plans, loan forgiveness and loan discharge, guided borrowers through troubleshooting for access to their online account log in/creation, set up ach payments and processed debit account transactionsT-MOBILE CONSUMER SALES AGENT, WEB AND TELE-SALES SUPPORT SPECIALIST CENTER PARTNERSJun 2009 Oct 2011Assisted new and existing consumers nationwide in establishing lines of cellular telephone service, tracked down packages and advised customers of delivery expectations, coordinated product returnsSkillsData EntryCustomer SupportComputer OperationPhone EtiquetteResolution Expert |
