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Click here or scroll down to respond to this candidatePHONE NUMBER AVAILABLEEMAIL AVAILABLEMonessen, PA Street Address
Street Address Ontario StreetCandidate's Name
Professional SummaryWith a strong background in customer service and a passion for providing exceptional support, I am well-equipped to thrive as a Customer Service Representative. I have honed my communication, problem-solving, and empathy skills, allowing me to effectively assist customers and ensure their satisfaction. My adaptability and ability to learn quickly enable me to handle various situations and provide tailored solutions. I am excited to bring my expertise and positive attitude to deliver outstanding customer experiences.ExperienceRemote Garage ManagerGregs Bike & Auto, LLC/ Chambersburg, PAApril 2022- October 2023Responded to resumes/ interviewed potential applicants/ hired staffMade sure all licenses/ permits stayed up to dateKept the garage inline with all state and federal rules and regulationsListed refurbished parts for sale on various platformsSet/ Verified all garage appointmentsBuilt an inventory management system and cataloged over 10,000 motorcycle and automobile partsManaged Payroll and Maintained accurate accounting recordsGeneral ManagerMountain Top Contractors/ Fort Loudon, PAJuly 2020- April 2022Develop and implement strategies to improve operational efficiency and reduce costs, while maintaining high quality standards.Oversee and manage the budget for various projects, ensuring that costs are controlled, and resources are allocated effectively.Establish and maintain relationships with key players in the construction industry to expand the company's network and drive new business opportunities.Conduct regular performance evaluations of team members to identify areas for improvement andHandled all accounting and bookkeeping, kept meticulous, accurate records of everything coming in and outBar ManagerRivertown Brewery & Barrel House/ Pittsburgh, PADecember 2017- March 2020Oversaw a team of 10-30 crew membersTrain and mentor new bartenders to ensure high-quality service and adherence to company standardsManage inventory and ordering of bar supplies to ensure adequate stock and minimize wasteCollaborate with the kitchen team to create food and drink pairings to enhance the overall dining experienceOphthalmic Receptionist/ High Volume Call Center AssociateLudwick Eye Center/ Chambersburg, PASeptember 2012- November 2017High volume call centerManaged physician schedules and maintaining accurate patient recordsEnsure prompt and accurate check-in and check-out of patients, including verifying insurance information and collecting payments.Scheduling appointments for patients efficiently to ensure maximum patient flow and optimize physician schedulesProvide excellent customer service to patients, including addressing inquiries and resolving issues in a professional and timely mannerBartenderThe Chaparral Tavern/ Quincy, PAApril 2014- November 2017Quality InspectorVentura Foods/ Chambersburg, PAApril 2008- September 2012Assisted in maintaining quality control standards and ensuring product compliance.Conducted quality audits and inspections to identify any issues or discrepancies.Collaborated with cross-functional teams to address quality concerns and implement corrective actions.Utilized Microsoft Excel and other software tools to track and analyze quality data.Worked closely with production teams to improve processes and enhance product qualityBartenderDawg House/ Waynesboro, PASeptember 2010- March 2014Assistant ManagerDominos Pizza/ Waynesboro, PANovember 2005- April 2008Supervised food preparation and ensured food safety standards Ensure compliance with health and safety regulationsManaged inventory and ensured adequate stock levelsManaged shift schedules and ensured adequate staffing levelsProvided exceptional customer service and resolved customer complaints in a timely mannerEducationBachelor of Science in Business AdministrationPost UniversityFebruary 2022- December 2024Bachelor of Science in NursingHarrisburg Area Community CollegeSeptember 2017- March 2020SkillsOffice ManagementQuality ControlQuality AssuranceInventory ManagementAbility to Work IndependentlyBookkeepingQuickBooksBusiness ManagementEmpatheticGoogle WorkspaceHighly OrganizedLeadershipMicrosoft OfficeSchedulingTime ManagementProblem SolvingConflict ResolutionNegotiationStrategic PlanningDelegation |
