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Click here or scroll down to respond to this candidateCandidate's Name 2045 E Bay Dr. Apt. 215 Largo, FL 33771EMAIL AVAILABLE PHONE NUMBER AVAILABLEProfileHighly successful in several jobs. Received recognition for exceptional performance in several positions requiring hard physical work, and detailed operations critical to the success of the business. Promoted to supervising employees, and providing customers great products and services. ExperienceADT Home Security From October 2023 to present, As an ADT Multifamily NAO Coordinator - Sales Provide "World Class" support to our National Account Customers and National Account Managers. Assist the National Account Sales Team with customer acquisition. Coordinate all facets of the installation, service, billing and monitoring support. Provide leadership to the National Account Team and local branch offices to succeed in meeting all Service Level Agreements and Branch Metrics.ADT Home Security From July 2023 to October, As an ADT Solutions Advisor, I help customers find the best security solution for their home. I customize and build quotes for clients based on their security needs. I use salesforce, redfin, and mastermind to find customers in need of security for their home so I can provide them with the best products available and also drive up revenue for ADT.ADT Home Security From November 2022 to July 2023, As an ADT Specialist I.Virtual Service, I am responsible for reaching out to customers Virtually and taking care of our customers needs first and foremost, whether it be installing new equipment that we have Drop Shipped to them, or servicing their equipment by troubleshooting equipment to solve the problem, or upgrading their current system to the latest equipment available on the market. It is my responsibility to be knowledgeable on old and new ADT security systems in order to fully educate and teach our customers about their security systems. I have knowledge on Vista 20, Vista 10, Quickconnect, DSC panels, Command, Alarm.com, Pulse, IQ Panels, and CCTVADT Home Security From March 2022 to October 2022, As an ADT Solutions Advisor, I help customers find the best security solution for their home. I customize and build quotes for clients based on their security needs. I use salesforce, redfin, and mastermind to find customers in need of security for their home so I can provide them with the best products available and also drive up revenue for ADT. ADT Home Security From October 2019 to March 2022, As an ADT senior technician, I am responsible for taking care of our customers needs first and foremost, whether it be installing a new system, or servicing their equipment, or upgrading their current system. It is my responsibility to be knowledgeable on old and new ADT security systems in order to fully educate and teach our customers about their security systems. I have knowledge on Vista 20, Vista 10, Quickconnect, DSC panels, Command, Alarm.com, Pulse, IQ Panels, and CCTV. Also, I am familiar with running conduit. Additionally, I am team trainer and train new technicians for ADT. Vivint Smart Home From July 2018 to October 2019, As a Smart Home Pro, I was responsible for providing great customer service to our customers by servicing and installing Smart Home security and driving revenue by selling, upgrading and promoting Vivint Smart Home products and smart home automation services. We are the direct front line for our customers whether the need is to troubleshoot their equipment, install their equipment, or get their services up and rolling or make repairs to their equipment. I also sold new security systems to customers through word of mouth and references.Comcast from November 2016 to July 2018, as a Communication Technician I am responsible for providing great customer service directly to the customer while troubleshooting or installing equipment in our customers homes. We are the direct front line for our customers whether the need is to troubleshoot their equipment, install their equipment, or get their services up and rolling or make repairs to their equipment. Best Choice Roofing Inc. from September 2015 to November 2016. As a Senior Claim Manager, I was responsible for direct customer contact to help people repair or replace their roofs by working closely with their insurance companies. Also I promoted roofing materials, and provided excellent storm damage services. I climbed roofs and accessed roofing damage. I also met with adjusters and helped prepare quotes and estimates. ePayment America from November 2013 to July 2015. I began as an Inside Sales Representative, and after a month of being with the company, I was promoted to merchant services consultant. As a merchant service consultant, I was directly responsible for driving revenue growth by providing merchants a complete line of technology solutions for efficient and cost effective credit card processing and products to offer extreme customer visibility. I maintained relationships with merchants by providing support, information, and guidance. Lowes from January 2013 to November 2013. I began as a receiver/ stocker and transferred to Commercial Service. Then I was a direct customer contact filor contractors. As a receiver and stocker, I unloaded supplies from trucks and stocked the shelves. As a direct customer contact, I worked directly with contractors to help them place orders. I then pulled the orders from the shelves and delivered the orders to the contractors when they came to pick them up. Starbucks from October 2008 to December 2012. Began as a Barista and promoted to Shift Supervisor within sixteen months. I supervised seven employees, arranged schedules, managed the store, opened and closed each day, and ordered store inventory. I received five awards for exceptional service. I also earned the rank of Coffee Master. EducationHigh School Diploma, Gateway Christian School graduated May 2006 2 years of community college at Southwest Community College CertificationsTN Department of Agriculture CommercialCertification CardC07Comcast University CT90CT2 Comm TechCT3 Comm TechHome Security License TN, MS, AK, FLReferencesRyan McCreadyADT, LLCSales ManagerPHONE NUMBER AVAILABLECharlie CornsADT, LLCInstall ManagerPHONE NUMBER AVAILABLEKevin JohnsonADT, LLCInstall ManagerPHONE NUMBER AVAILABLECharles NovakADT, LLCSenior TechnicianPHONE NUMBER AVAILABLEBryan WilkinsonVivint Smart HomeTraining Manager901-848-029Scott OwensBest Choice RoofingSales ManagerPHONE NUMBER AVAILABLE/pre> |
