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Candidate's Name , MA, CSM, PSKElmont, NY (516) 784-0138 EMAIL AVAILABLE http://LINKEDIN LINK AVAILABLE Summary of QualificationsAgile Project Management professional with 12 years of experience in the following: Process Improvement: Spearheaded continuous improvement initiatives by implementing Agile and Scrum methodologies, boosting operational efficiency by 30%. Led cross-functional teams and facilitated sprint activities to align with educational goals. Project Management: Directed project management activities using Agile frameworks to create detailed plans, prioritize requirements, and manage budgets. Ensured stakeholder alignment and optimized resource allocation, resulting in a 25% increase in on-time project completion. Leveraged Jira and Confluence for tracking and performance analysis. Communication: Leveraged multi-modal communication techniques, from written to visual, ensuring transparent dialogue with stakeholders. Prioritized active listening to facilitate adaptive understanding and foster Agile collaboration across diverse learning communities. Tools & Technical Skills: Proficiency in Jira, Confluence, Microsoft (Word, Excel, and PowerPoint), Miro, Zoom, and Slack Languages: English and FrenchExperienceRemoteContractor, Product Owner / Business Analyst 10/2023  1/2024 Directed a cross-functional team as Product Owner/Business Analyst in Agile development of a children's cybersecurity video series, ensuring project alignment with the company mission and adherence to Scrum values, while optimizing team performance and stakeholder interaction.Led the end-to-end development and integration of multimedia content as a Product Owner, defining project requirements, prioritizing backlog items, and collaborating with cross-functional teams to align deliverables with strategic objectives and stakeholder feedback, resulting in iterative enhancements and successful project execution.Led a cross-departmental collaboration to integrate interactive elements into the cybersecurity series, enhancing user engagement and interactivity. SOP Evolution LLC, Indianapolis, INScrum Master 10/2021  PresentExcel in optimizing product delivery processes by leveraging Agile methodologies, including Scrum and Kanban, to foster a high-performing work environment that maximizes team efficiency and output.Enhanced team performance and Agile adoption: Improved team collaboration and performance, fostering a cohesive understanding of Agile principles and a culture of continuous learning and knowledge sharing across the organization. Acted as a coach to team members, guiding them in Agile methodologies and best practices.Optimized project management and adaptability: Enhanced roadmap predictability and project management processes, enabling the team to better adapt to changing priorities and increasing overall efficiency in delivering projects. Collaborated with the CEO to refine and test Agile training products, contributing to the expansion of the Agile training company and talent development.Led effective Scrum ceremonies and backlog refinement: Facilitated and documented Scrum ceremonies (sprint planning, daily scrums, demos, retrospectives) using Jira, Confluence, Microsoft Teams, and Miro. Collaborated with Product Owners to strategize value-driven delivery, effectively removing impediments, refining product backlogs, and achieving a 97% user retention rate through successful PoC and product enhancements. Crate & Barrel, Manhasset, NYContinuous Improvement Specialist 11/2020  Present Implement corporate and store protocols leveraging iterative Agile and Kanban methodologies, including visual aids, training, planning, and organization, to foster an adaptable and responsive environment.Implemented Agile and Scrum methodologies: Facilitated the identification and resolution of inventory discrepancies using daily stand-ups and Kanban boards, achieving a 20% reduction in resolution time and ensuring timely and effective resolutions.Optimized product cycle counts: Partnered with the Operations Department to support business continuity and growth by organizing and facilitating Scrum ceremonies for product cycle counts, maintaining a 95% accuracy rate and improving sales forecasting.Enhanced team efficiency and cohesion: Conducted training sessions utilizing Scrum principles, leading to a 15% increase in team efficiency, 25% faster onboarding of new team members, and consistently receiving over 90% positive feedback on team cohesion and workflow management.TCI College of Technology, New York, NYProgram Director 1/2008  8/2017Integrated Agile and Scrum practices into academic procedures. Utilized iterative feedback through risk assessments, promoting a culture of continuous improvement, and leveraging tech tools to optimize teaching outcomes.Engaged high-visibility stakeholders using Agile principles for risk management, decision-making, and conflict resolution, aligning goals with a 5-year plan and ensuring continuous accreditation.Achieved 100% LMS adoption and increased student engagement by 88% through Agile transformation, sprint-based training, and workshops.Utilized Scrum to identify at-risk students and manage assessment sprints, achieving a 100% accreditation success rate and continuous departmental improvement. ProjectsGirls in Tech, New York, NYScrum Master, Hacking for Humanity 2022Acted as Scrum Master for a five-person Agile team to develop a peer-to-peer learning tool leveraging Figma and PowerPoint to address the digital literacy divide among formerly incarcerated people for Columbia Universitys Justice Through Code program.Led Agile team to develop digital literacy tool: Acted as Scrum Master for a five-person Agile team to create a peer-to-peer learning tool for Columbia University's Justice Through Code program, leveraging Figma and PowerPoint. Implemented 'mini' sprint planning and Lean methodologies, driving continuous improvement and fostering a collaborative culture, resulting in enhanced team productivity and rapid value delivery. EducationAmerican Graduate School of International Relations and Diplomacy- Master of Arts, International Relations and DiplomacyHamilton College- Bachelor of Arts, History, Minor: French Scrum Alliance- Certified Scrum Master (CSM)Scrum.Org- Professional Scrum with Kanban (PSK)