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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEStreet Address
PROFESSIONAL SUMMARYDedicated professional with a bachelors degree, wanting a challenging position that will allow the use and growth of my administrative skills, interpersonal abilities and career advancement, by building trust with managers and employees to enhance a positive work environment and improve patient outcomes.SKILLSExceptional organizational skillsSuperior attention to detail and proof-readingStrong written and oral communication skillsOutstanding interpersonal and adherence to high customer service standardsTeam leadership and issue resolution skillsAccurately calculating, balancing and collecting skillsProficient in Epic, Excel and other softwareACCOMPLISHMENTSCompleted Leadership Training Courses for advancement (2016)Bachelor of Healthcare and Business Administration (2016)Dialysis Technician Certification (2007)Assisted in interviewing and developing new talentHonorable Discharge United States Navy (1990)WORK HISTORYRegistration/Admitting Tri Health August 2023 April 2024Greet incoming patients, sign them in, update and verify patient demographicsExplain hospital policies that affect the patientTake appropriate insurance information and co-pays when requiredAnswering questions of patients and potential patients calls or referring callers to nurses and doctorsEnter patient information into the hospital's computer system or updating EMRAccess Coordinator/Call Center Tri Health April 2022 August 2023Verify patient information (HIPPA), schedule and confirm appointmentsCollections on patient accounts, provide updates and information about billingTake customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportGuide callers through troubleshooting and navigating the company site for self-scheduling appointments and using MyChartCollaborate with other call center team members to improve customer serviceCandidate's Name Resume ContinuedPHONE NUMBER AVAILABLE EMAIL AVAILABLEAppointment Coordinator Tri Health March 2021 April 2022Scheduling appointment for office providersVerifying patient demographicsCompleting patient registrationCommunicating and coordinating patient messaging with providersCustomer service and problem resolutionCare Coordinator The Christ Hospital June 2019 February 2021Conduct pre-visit planning with patient prior to visitCollaborate with physician to ensure appropriate follow up care for patientCommunicate regularly with patients to promote proactive health managementEducate patients about self-management to gain greater control of their health statusSchedule follow up appointments, regular visits and referralsCollect and monitor data related to outcomesCare Coordinator, FOCUS Program The Christ Hospital September 2018 June 2019Coordinate screening and linkage to care for patients with HIV/or HCV infectionsProvide support for patients through education, referrals, consults and medication assistance programsPromote retention in care by addressing barriers to attending office visitsConduct development curriculum for weekly educational sessions around HIV/AIDS, Hepatitis and other STD/STIs within the correctional systemsPerform testing and screening for HIV/AIDs and Hepatitis C within the correctional systemsParticipate actively as a member of the FOCUS team by attending meetings, providing feedback and other duties as assignedAdministrative Assistant DaVita Inc February 2013 September 2018Assisted with interviewing and hiring staff, verify completion of training and competency examsOrganizing teammate work schedules, patient transportation and patient schedulesDeveloped innovative new employee orientation programs, including safety trainingOrdered and distributed office supplies while adhering to a fixed budgetMeet and direct guest, deliveries and courier services to designated areasMaintained and organized teammate and patient filesDialysis Technician DaVita Inc August 2007 February 2013Interviewed patients to obtain medical information, weight, height, vital signs, etc.Provide direct patient care under the direction of supervising licensed nurseMonitored treatment parameters and accurately documented informationEDUCATIONBachelor of Business Administration/Healthcare Management 2016 DeVryMILITARY: United States Navy Hospital Corpsman February 1984 - 1990 |
