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Click here or scroll down to respond to this candidatePage 1 of 5Candidate's Name
Information Technology SpecialistKnowledgeable and thorough informationTechnology Specialist with superior attention todetail. Driven and self-motivated, and thereforeeective at working independently. Condentteam leader, project manager, and enthusiasticcommunicator. Microsoft, Apple and CiscoCertications.EMAIL AVAILABLEPHONE NUMBER AVAILABLE2701 Andrew Drive, Sinking Spring, UnitedStatesLINKEDIN LINK AVAILABLEtwitter.com/jgosselin10instagram.com/jongosselin1TECHNICAL SKILLSHardware A+, Assembly, Maintenance,Peripherals, Printers, Drivers,Troubleshooting (all manufacturers),Cisco switches and AP devices, HP,Lenovo, Dell, AppleSoftware Microsoft (Windows 7,8,8.1,10,11),Apple (all macOs),Android, iOS, Html5,Adobe Pro (full), Symantec, McAfee,Installation and DeploymentNetworks Conguration, Servers, Switches,Routers, MX devices, Firewalls, LANdevices, Wiring (Cat5 and Fiber)Security Virus Protection, Maintenance,Monitoring, Backup Management,Disaster RecoveryProgrammingLanguagesC++, Visual Basic, HTMLCERTIFICATESMicrosoft Certied Systems Engineer(04/2003 - 04/2003)MCSEMicrosoft Certied Systems Administrator(03/2003 - 03/2003)MCSAMicrosoft Certied Professional (11/2002 - 11/2002) MCPCisco Certied Network Associate (03/2003 - 03/2003) CCNACisco Certied Design Associate (04/2003 - 04/2003) CCDAWORK EXPERIENCEIT Specialist IIStoneridge Retirement Communities05/2022 - 06/2023, Myerstown, PAStoneRidge Retirement Living is a Christian-based company that has been providing senior care and retirement living services in south-central Pennsylvania since 1924.Supported a sta of 400 plus employees on a Level 3 Help Desk Managed and Supported hosted network environment utilizing MS Remote Manager Utilized VNC Remote software for remote support as well as onsite support to all clients Supported and managed printer environmentManaged Cisco switches, Access Points (Cisco & Aruba) and rewall (Barracuda) applications Installed necessary Cat5 cable runs to expand network environment Installed and congured APs throughout multiple locations and buildings Managed remote UPS battery backups in all locations Contact : Charles Steck (Hoss) - EMAIL AVAILABLE Achievements/TasksPage 2 of 5WORK EXPERIENCEIT Associate IIAmazon / TEN110/2020 - 05/2022, Reading, PAAllocated, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities. Handled support requests and procedures across the network. Assisted in training new hires.Supported customers from multiple buildings in the area, as well as remote customers. Maintained zebra thermal printers, troubleshot thin clients, PCs, scanners, and portable handheld terminals. Managed and supported camera systems and related hardware within the facility Maintained MDF and IDF cabinets and all their components Updated Cisco switches and follow change management policies as directed Assisted and supported all oor workers, management and learning teams with all IT hardware including Laptops and Thin Clients Contact : Rob Williams / IT Manager - EMAIL AVAILABLE IT Specialist - DirectorBerks Community Health Center11/2018 - 10/2020, Reading, PAProvides high-quality health care to anyone in the greater Reading, PA area, regardless of their ability to pay. Handled support tickets with users company wide with clinical and administrative sta with internal and external technical support to ensure 100% problem resolution.Administered company's Cisco Meraki Network through Meraki Dashboard. Monitored all trac in and out of the network. Controlled all layer 3 and layer 7 security.Active Directory and Exchange Administrator. Created and administered all accounts on company network. Developed all security groups and accounts.Built, deployed, installed and updated all PCs and Laptops on company network. Maintain all Peripherals including printers, scanners and copying machines. Inventoried and logged all devices on self created company wide database. Developed training for sta for Microsoft Applications, Outlook, Word and Excel. Created Remote access protocol company wide for IT sta to eliminate interoce transportation costs. IT AdministratorBethany Children's Home04/2017 - 11/2018, Womelsdorf, PABethany Children's Home is a group home/campus for youth who have been through trauma and have therefore been removed from their home. Maintain and update network servers and client stations. Administer and Engineer Netsmart database.Install hardwired and wireless devices on company network. Update and secure existing network.Manage ticketing system and close as many tickets as possible. Implement IT strategies and projects to save money. Contact : Bill Rakow ( IT Director ) - PHONE NUMBER AVAILABLE Achievements/TasksAchievements/TasksAchievements/TasksPage 3 of 5WORK EXPERIENCEInformation Technology Support Specialist (Softworld - Independent Contractor) Sovereign / Santander Bank / Produban03/2013 - 07/2013, Reading, PAHelp Desk and IT support for 800 Sovereign Branches. Handled 50 to 100 support calls per day via phone, email and chat communications. Assisted Network Admins with Cloud Exchange Migration or 100,000 accounts. Assisted with company wide upgrade from Windows XP to Windows 7. Help Desk Level 3 / Inside Sales Leader (Independent Contractor) Omega Systems Consultants06/2011 - 06/2012, West Lawn, PAIT Consulting CompanyProblem solve and instruct clients on the best solutions for their IT needs and problems. Deal registration process initiator with all vendors (HP, DELL, LENOVO, CISCO, EMC, etc.). Develop business, working relationships with all my Vendors and Distributors. Developed online and PDF reporting and quotes using HTML and VB in Quosal. Connectwise, SharePoint and Quosal Administrator.Project manager and lead on large RFPs for Schools and the Public Sector. Utilize Network Engineering background to develop complex networks. Responsible for all aspects of ordering and sales of $6 million in hardware. Outside Sales representative on major SMB accounts. Contact : Bill Kiritsis - 610-678-7002Director of Information Technology / Project Manager (Independent Contractor) Advanced Contracting Solutions01/2011 - 06/2011, Farmingdale, NJRenewable Energy ContractorDeveloped a network for oce, including Backups.Developed and Designed solar monitoring projects (Enphase, Sma, DECK, Fronius). Utilized IT knowledge to educate clients with their solar monitoring needs. Installed Solar PV systems.Designed and Engineered Solar PV projects.Created job schedules and project managed PV construction, MS Project. Assisted AC contractors with the installation of Inverters. Utilized SharePoint 2010 to develop intranet for company. Achievements/TasksAchievements/TasksAchievements/TasksPage 4 of 5WORK EXPERIENCEIT AnalystThe Governors Oce - Commonwealth of Pennsylvania 01/2005 - 11/2007, Harrisburg, PAHelp Desk Level 3 and Customer Service for the entire Governors Oce and Cabinet sta. Specialize in Application Support and Design by using all Microsoft applications (MS Excel and Access) including SharePoint, PDF Pro. Control all Inventory of computers, printers and all hardware in department. Utilize Cat 5 Certication for wiring drops and punch downs to all switches on LAN. Test and implement vendor software for all users.Maintain and patch all wiring closets on LAN.Work with other departments under the Governors jurisdiction to complete common goals and projects. Design and implement customized databases for end users. Test, congure and maintain desktops and laptops.Contact : Brent Shuttlesworth - PHONE NUMBER AVAILABLEEDUCATIONCerticate, Microsoft Certied Systems Engineer + Security Computertraining.com01/2002 - 04/2003, Lancaster, PAIndustrial Technology Mechanics and ManufacturingMillersville University06/1995 - 07/1996, Millersville, PADiplomaWyomissing Area High School06/1995, Wyomissing, PAVOLUNTEER EXPERIENCEVolunteerOpportunity HouseReading,PAWine, Women and Shoes - fundraiser event 2016,2018 Contact : Kate Alley - EMAIL AVAILABLEDJ Charity EventsNumerous OrganizationsOlivets - April 25, 2015Ali Krieger Event - July 20, 2015Cars For Kids - Bally, PA - July 26, 2015Team Laney - 2016SOFT SKILLSCommunicator Listener Team Leader Problem Solver Detail Oriented Organized Outgoing Achievements/TasksTasks/AchievementsTasks/AchievementsPage 5 of 5SOFT SKILLSPersonable Compassionate Innovative |
