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Click here or scroll down to respond to this candidateCandidate's Name
Street Address # EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFESSIONAL PROFILE:Results-driven senior-level professional with comprehensive experience in customer service, ofice management andorder! inventory management. Continually seek new opportunities for business process optimization. Dedicated toidentifying ineficiencies and developing solutions fo increase productivity. Successful at motivating crossfunctionalteams lo achieve goals om Hane anu under budget. Seeking new opportunities to leverage existing experience ad buildpon a proven skillset.PROFESSIONAL EXPERIENCE:KUBOTA, Lincolnshire, IL 2021 to PresentSales AssistantUtilize expert proficiency in SAP ancl $/SHANA to create sales and purchase orders for daily shipments out of thewarehouse as well as tack incoming and outgoing production inventory. Use proficiency in Micromoft Excel to inputpurchase orders for engines to he shipped from Japan to America and provide daily updates on the ETA forall,omestic and international shipments into the port. Overse the arrival ofall shipments through the pot to verifyshipment receipts account for any shipping delays and ensure shipments travel through safely.WEIL FOOT AND ANKLE INSTITUTE, Chicago,IL 2019 to 2021Patient Service RepresentativeAssume erosional position handling key office functions sch as patient registration. Answer and triagepatient calls utilizing professional interpersonal communication skills. Handle scheduling of patent appointmentsnationsvide to enhance workflow ancl operational functions. Manage creation of "how t" documents 0 assistPatients and provide information. Quickly and efficiently inform patients on important information such as balancepayment, policies, insurance and co-op pays. Communicate with patient 6 conirm and follow up on appointmentswhile building client relations. Speashead training of company protocols. Execute reports, logs and lists on a dailybasis ensuring a smooth workflow proces.PROPCO INCENTIVES, Chicago, IL 2006 to 2019Client Services SpecialistOrganize and schedule delivery of marketing incentives to customers in coordination with corporate clientsProxlucts include gift cards, e-codes, TSA pre-check codes and more. Oversee delivery process and liaise withcustomers to ensure successful delivery. Manage customer databases and retrieve necessaty information. ConductInvoicing in collaboration with vendors. Resolve service issues promply- Assume reception and office managementduties as necessary.RADIONIC INDUSTRIES, Chicago, IL 2004 to 2006Customer Service AgentFacilitated sales and delivery of products in consultation with customers and fulfillment team. Received inboundcalls and processed orders. Maintained consistent communication with cistomers fo ensure service expectationswere consistently met, Developed lends through cold calling and managed a database of prospective client.(CHANNELED RESOURCES GROUF, Chicago, IL 2000 to 2004Office Manager (2005 to 2004)Coordinated activities of label stock companys release liner and pressure sensitive departments. Assisted SalesRepresentatives in processing omders and answering customer questions. Conducted interviews for prospectiveGustomer Service Agents. Hired contractors to complete orders outside the scope of the company's services.Provided price quotations for outside contractors. Maintained office inventory and ondered supplies as necessaryPerformed routine repair for office quipment and submitted service orders to corect malfunctionsCustomer Service Specialist 2000 to 203Provided comprehensive order processing, logistics and customer service support for sales staff. Successfullymanaged high volume of orders accurately while interfacing with customers, vendors and sales staff. ReceivedIncoming purchase orders and verified unit cost of project. Contacted customers to acknowledge orders and confirmdelivery dates. Selected appropriate vendors for speciic products needed. Assisted in customer invoicing, andconducted follow up on shipments. Managed database of customer quotations, used MS Excel to track pendingordersEDUCATION:MOORHEAD STATE UNIVERSITY, Moorhead, MNBachelor of Arts in TheaterSKILLS:Computer Skills: Microsoft Excel, Word, Outlook, Powerpoint, Quickbooks |
