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Click here or scroll down to respond to this candidateCandidate's Name
Lakewood, CO Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfileTop-producing business development / sales leader with a proven track record of accelerating revenue growth, expertly analyzing customers needs and requirements, identifying / promoting appropriate solutions and delivering customized recommendationsTrack record of success demonstrated by closing $4M+ in renewal business while working at Veeam SoftwareConsensus-driven leader who is recognized for keen business insight, credibility building, and strategic sales leadership initiativesProven ability to analyze sales trends and capitalize on opportunities to improve ROI and maximize sales potentialSkilled in account management and in building strong relationships with clients, partners, and teammates to ensure accurate and timely order processingProfessional ExperiencePro Unlimited / Magnit @ META 2022 PresentProject Coordinator IIIPartnered with ENS POCS to validate and process NRC orders post new site kickoff, ensuring seamless order execution and customer satisfactionManaged cage augment orders requiring NRC orders above 20K across multiple sites, optimizing resource allocation and reducing processing timeProcessed NRC and MRC orders for approvals and signatures, maintaining compliance with organizational standards and regulatory guidelinesConducted system audits to ensure clean data reporting, contributing to accurate and reliable business insights and decision-making processesLumen Technologies (Centurylink) 2021 2022Retention Account Manager (Federal)Developed comprehensive account profiles and strategies for growth opportunity customers, resulting in increased retention rates and additional revenue generationProcessed timely bids for programs, adhering to compliance guidelines and Federal standards, ensuring seamless and compliant transactionsFacilitated customer order requests for moves, adds, changes, and local services, delivering exceptional service and support to customersContributed to sales funnel management by identifying committed sales and upsides, optimizing sales processes and revenue forecasting accuracyCenturylink (Formerly Level 3 Communications) 2017 2021Sales Support Associate Google LLC /Alphabet Inc (SSA), RemoteFacilitated internal sales systems and processes, becoming the go-to subject matter expert for internal inquiries and escalations, ensuring smooth operations and timely resolutionsCoordinated responses and forms from multiple teams during order preparation, streamlining the process and improving efficiency in handling customer requestsCandidate's Name , Page 2Developed targeted support to Account Directors, contributing to the establishment of effective solutions for Google, resulting in enhanced customer satisfaction and increased sales opportunitiesCollaborated with the Business Process Engineering group to identify areas for process improvement, optimizing workflow and enhancing overall sales support functionsZones Incorporated 2015 2017IT Maintenance Renewals Specialist (PPM), RemoteDelivered exceptional customer service to partners, reps, and customers, fostering positive relationships and ensuring client satisfactionManaged a queue of requests involving 400+ manufacturers for software and hardware renewals, collaborating with internal resources to obtain necessary information and provide accurate pricing to customersWorked closely with sales teams to address technical issues, questions, and purchases, ensuring a smooth and seamless renewal processProactively monitored accounts and engaged in retention efforts to regain business and maintain customer loyaltyVeeam Software Corporation 2013 2015Renewals Representative / Account ManagerIn charge of coordinating over 450 accounts within the Midwest and Ohio Valley territories, demonstrating strong expertise in licensing, software procedures, and contract managementClosely partnered with sales teams to ensure alignment and coordination throughout the sales and renewal processes, maximizing customer satisfaction and retentionProvided accurate quotes and correspondence to partners and customers, ensuring transparency and clarity in pricing and termsMonitored accounts and implemented retention strategies, contributing to consistent business growth and customer satisfactionEducation CertificationsLiberal Arts-degree-Bachelors: Colorado State University, Minor: Criminal JusticeEthical Awareness and Decision Making Information SecurityTechnical SkillsSalesforce and Microsoft CRM as well as MS Dynamics AXData center switchboards, MS Office, Quicken (120-140 WPM) |
