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Click here or scroll down to respond to this candidateSkillsCustomer ServiceCommunicationsCandidate's Name
AdaptabilityTime ManagementAttention to DetailSoftware ProficiencyTeamworkExperienceSecurity Service Federal Credit UnionMay 2021 February 2024Senior Officer (Promoted)Handled escalation calls while also completing previous duties.Increased privileges/skill sets to enhance member experience.Assisted on more difficult calls that less experienced representatives couldn't handle.Loans Department (Promoted)Entered personal information for approval of loans.Entry Level PositionGathered basic information for escalation calls.Assisted users with checks and balances or other basic information needs.Upheld customer service satisfactory standards.Closed out credit/debit cards, balanced credit cards, and increased spending limits using correct software.Datamark INCSeptember 2020 May 2021FedEx Express Trace RepresentativeInvestigated late and lost packages, maintained customer contact, and provided updates on package statuses.Managed 100+ cases, utilizing critical thinking for time-sensitive packages, and providing effective customer service.AloricaDecember 2018 September 2020Sales Representative for AT&T and DIRECTVNegotiated with potential customers, customized orders, and handled sensitive information.Trained in successfully communicating with irate customers, creating detailed notes, and resolving issues.Recognized for outstanding contributions to training initiatives and proficiency in various software systems.EducationMountain View High School, El Paso, TexasReferencesWilliam O., Manager - AloricaPHONE NUMBER AVAILABLEJavier C, Coworker - Datamark inc.PHONE NUMBER AVAILABLE/pre> |
