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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEAustin, TexasPROFESSIONAL SUMMARYCertified Salesforce Administrator with over 4+ years of comprehensive experience in Salesforce Administration, Configuration, Customization, and Integration. Proven track record in managing and optimizing Salesforce environments to enhance user experience, streamline business processes, and ensure data integrity. Adept at collaborating with cross-functional teams to deliver effective solutions that meet organizational needs.Core Competencies:User and data management, profiles, permission sets, role hierarchy, sharing rules, and data security.Custom objects, fields, page layouts, record types, and applications; process automation using Validation Rules, Workflow Rules, Approval Processes, Process Builder, and Lightning Flows.Managing user accounts, roles, profiles, permission sets, and security settings to ensure appropriate access and data protection.Data import/export, data migration, data loader, and ensuring data quality through tools like Salesforce Data Import Wizard, Data Loader, and Workbench.Creating and managing reports, dashboards, and report folders to provide actionable insights.Implementing and managing integrations with external systems, configuring process automation, and maintaining system performance.Configuring Service Cloud features, including OMNI-Channel, Queue Routing, and case management to enhance customer support.SKILLSSalesforce Clouds: Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Health CloudAdministration Tools: Salesforce Setup, Data Loader, Salesforce Inspector, Workbench, Change Sets, CopadoProcess Automation: Validation Rules, Workflow Rules, Process Builder, Lightning Flows, Approval ProcessesReporting & Analytics: Salesforce Reports, Dashboards, Wave Analytics, Salesforce Einstein AnalyticsIntegration: REST API, SOAP API, Bulk API, Metadata APIDevelopment Tools: Salesforce DX, Visual Studio Code, IntelliJCollaboration & Project Management: JIRA, Agile, Scrum CERTIFICATIONS Salesforce Certified Platform Developer 1 Salesforce Certified Platform Developer 2 Salesforce Certified Administrator Salesforce Certified App Builder Salesforce Trailhead RangerWORK HISTORYRDIC INC, Salesforce Administrator February 2022 Present Managed user accounts, profiles, roles, and permissions to ensure appropriate access and data security for over 650 CRM users. Configured custom Salesforce objects, fields, page layouts, and record types to meet specific business needs and streamline processes. Developed and maintained complex reports and dashboards to provide actionable insights and support data-driven decision-making. Implemented process automation using Validation Rules, Workflow Rules, Approval Processes, and Lightning Flows to enhance operational efficiency. Configured Service Cloud features such as OMNI-Channel and Queue Routing to optimize customer support and case management. Integrated external systems with Salesforce using REST and SOAP APIs to improve data synchronization and business processes. Utilized data migration tools like Data Loader and Workbench to ensure accurate and efficient data import/export.Indiana University Purdue University, Salesforce Administrator Feb 2020 - Dec 2021Administered Salesforce user accounts, roles, and permissions, ensuring secure access to exam scheduling data and compliance with institutional policies.Enhanced user experience by configuring and customizing Salesforce applications, including upgrading from Salesforce Classic to Lightning Experience.Implemented process automation tools such as Validation Rules, Workflows, and Process Builder to streamline business operations and improve efficiency.Managed data migration tasks, including data import/export and validation, using tools like Data Loader and Data Import Wizard.Created and maintained reports and dashboards to support institutional reporting needs and facilitate data-driven decision-making.Configured and managed Service Cloud features to enhance case management and customer support processes.EDUCATIONMaster of Science in InformaticsIndiana University Purdue University Indianapolis |
