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Click here or scroll down to respond to this candidateCandidate's Name
Kansas City, KS, Street Address
EMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARYCommunicative customer service professional motivated to maintain customer satisfaction and contributeto company success. History managing large amounts of inbound calls and sustaining satisfactoryrelationships with customers. Offers skill with CRM systems paired with outstanding active listening andmultitasking abilities.SKILLS+ Account updating + Product Knowledge* Call Management + Inbound and Outbound CallingEXPERIENCECustomer Service Representative / Hartman Elementary School - Kansas City, MO08/2022 - 08/2024+ Answered inbound calls, chats and emails to facilitate customer service.+ Consulted with customers to resolve service and billing issues.+ Demonstrated excellent communication skills in resolving product and consumer complaints.* Set up and activated customer accounts.+ Remained calm and professional in stressful circumstances and effectively diffused tensesituations.+ Maintained knowledge of current promotions, exchange guidelines, payment policies and securitypractices.+ Provided outstanding service to new and long-standing customers by attending closely toconcerns and developing solutions.+ Promoted high customer satisfaction by resolving problems with knowledgeable and friendlyservice.+ Assisted customers with making payments or establishing payment plans to bring accountscurrent.+ Answered incoming calls and emails, providing frontline customer support or assistance withproduct and service transactions.Lead CSR / Maximus Call Center - Kansas City 05/2015 - 05/2022+ Educated customers on special pricing opportunities and company offerings.+ Promoted high customer satisfaction by resolving problems with knowledgeable and friendlyservice.+ Escalated customer concerns, issues and requirements to supervisors for immediate rectification.+ Set up and activated customer accounts.+ Remained calm and professional in stressful circumstances and effectively diffused tensesituations.+ Made outbound calls to obtain account information.+ Informed customers about billing procedures, processed payments and provided payment optionsetup assistance.EDUCATION AND TRAININGHigh School Diploma 05/2006Wyandotte High School - Kansas City, KSCERTIFIED NURSING ASSITANTDonnelly College - Kansas City, KS |
