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Click here or scroll down to respond to this candidateCandidate's Name , CBAStreet Address Phone# PHONE NUMBER AVAILABLEEMAIL AVAILABLE or EMAIL AVAILABLEObjective: 30 years of credit/collections experience, quick learner, highly self-motivated, goal-orientated, and diverse in many industries of finance. I would like to contribute my attributes to the continued success of a company/firm with great growth and stability within its fields of service.ExperienceOctober 2023 to July 2024 Premier Trailer Leasing Plano, TXCredit & Collections ManagerManage credit & collections efforts for assigned region.Compile, analyze and maintain information on credit worthiness.Approve and control the extension of credit to customers with the region.Interface with branches to communicate credit decisions and ensure timely review of new customers.Monitor and forecast accounts receivable in accordance with terms.Take appropriate action for overdue accounts, including recommended of legal action.Reconciliation of customers accounts including unapplied cash.Enforces credit policy and assure adherence to acceptable standards.Proficient in reading/interpretating financial statements for the purpose of underwriting.Analyze and make recommendations for bad debt and reserves.October 2022 to September 2023 4Web Medical Inc Frisco, TXA/R AnalystProactively handling a $6.7 Million dollar portfolio of delinquent receivables.Knowledge capture team that learned the procedures and processes while recording them, so they can be taught to other coworkers via desktop procedures and maps.Applying checks and credit card to open invoices for each customer as it comes in.Issuing credits memo for duplicate or incorrect charges.Billing once purchase orders are received,Intense investigation of older invoices that were not paid.Effectively communicates as a liaison between the customer and our Sales team.Recommends and prepares documentation in preparation for third party collections.April 2022 to September 2022 (Spectra force Inccontracting for Baxter, Inc.) Rowlett, TXCredit Specialist IIIEnsure timely resolutions of dispute discrepancies, which may involve utilizing standardized procedures, contract analysis, policy interpretation and some advanced skills. May contract other internal departments or customers to resolve issues.Issue credits/rebills and perform write-offs.Maintain accurate customer notes to be used for monitoring customer accounts.Prepare and analyze customer reports to provide feedback to management and/or customers timely.Provide Credit & Collections with general administrative support when needed.August 2021 to April 2022 Lehigh Hanson Irving, TXCredit Master Data Administration LeadProviding oversight and guidance to the Credit Master Data Administration team members while coordinating workloads and task assignments to meet SLA targets.Processing credit applications which include reviewing applications for discrepancies, resolving discrepancies, executing data entry activities to record credit application information into the credit record platform and initiating the workflow process to the administrator credit review process.Entering new accounts into the source ERP system and verifying the accuracy of the data based on the credit application information supplied.Acting as a dedicated expert regarding credit application and customer master setup processes and a super user: of the credit platform and ERP systems.Providing timely customer service for calls, emails, and questions regarding the status of customer credit applications and new accounts.Pulling credit bureaus reports and requesting trade references to aid in credit decisioning.Special customer data and credit application related to projects as assigned by management.Following compliance guidelines by keeping credit related information confidential.Updating credit and data related changes to existing accounts.Scanning, uploading, tracking, and maintaining credit documents on the customer account.February 2017 to August 2021 TD Industries (Permanent) Dallas, TXNovember 2016 to February 2017 Credit Alternatives (Temporary Agency) Dallas, TXNational Account Credit SpecialistProactively oversight for a $11 Million Dollar portfolio of current/delinquent receivables.Sets up job files and verifies information provided by customer.Sponsors, leads and prepares for the monthly AR meeting with Service Managers.COI (Certificate of Insurance) facilitator for our customers.Ensures potential lien rights are not missed by complying with State statutes.Prepares and executes lien waivers as needed.Creates and maintains electronic files for service customers consisting of executed credit applications, trade references, financial information, contracts or POs, etc.Processes service customer credit applications promptly using information gleaned from various sources that provide information on businesses, e.g. credit groups, public records, etc.Ensures notes/comments from customers, service technicians or service managers make their way into the notes on the customer account.Communicates regularly with business units on shared accounts.Respond in a timely manner to internal and external customer inquiries and requests.March 2014 to November 2016 Thyssenkrupp Elevators Frisco, TXA/R Coordinator& Dispute AnalystProactively handing a districts disputes of $109 Million dollars in delinquent receivables beyond 30 days past due.Researching service and repair orders for elevators according to each customers service or maintenance agreement.Partner with the companys branches in pursuing collection of accounts receivable in accordance with the Regions Collection plan.Resolve any and all disputes, discuss settlements, gather project status updates and help to gather any missing paperwork, missing contact information, etc. in effort to collector or resolve the balances on account.Understating of mechanics lien, pay/performance bond process and paperwork, bankruptcy and foreclosure processes and statute.Have a thorough knowledge of project documentation, including AIA documents, insurance certificates, contracts, lien wavers, etc.Ability to read and understand contract language and use this knowledge in negotiations with customers as contracts will dictate payment terms and conditions.Monitoring accounts for potential write-off. When all avenues to collect have been exhausted and it appears collecting an account is remote, Dispute Analyst will prepare the required Credit and Bad Debt write off requests and will route for appropriate signatures. All requests must be clear as to why we are not getting paid and what actions we took to get paid.November 2013 to March 2014 Southwest Search at Briggs Equipment Dallas, TXCollection SpecialistQueue maintenance of 760 commercial accounts with an outstanding receivable of $7.4 million-dollar portfolio.Intense investigation of older invoices that were not paid.Managing ICC filing for our rental equipment used by our customers.Effectively communicates with necessary parties on the status of customer issues impacting the company and customer relationship and credit worthiness.December 2012 to November 2013 Credit Alternatives at NEC Corporation Irving, TXCollection RepProactively contacting assigned customers for delinquent receivables.Researching returned merchandise adjustments (RMA).Intense investigation of older invoices that were not paid.Effectively communicates with necessary parties on the status of customer issues impacting the company and customer relationship and credit worthiness.Recommends and prepares documentation in preparation for third party collections.February 2011 to October 2011 Becton Dickinson San Antonio, TXCredit Analyst, Mercury Script facilitator and C2C Administrator (DLA)Analyzing financial statements, credit references, and 3rd party credit report in order to assess credit worthiness and recommend appropriate credit limits for new and existing customers.To review suspended/blocked orders for marginal/high risk accounts in which credit decisions are made.To direct, facilitate, and influence without authority the credit & collection department to take appropriate action on payment issues when necessary.Provide guidance and training within the department when initiatives are developed and implanted to ensure the team is working together achieving their goals.Responsible for continuous improvement activities by developing and implementing efficiencies within the department that will add value to the process. Participate and facilitate lean initiated such as shift start up meetings.Interact with external customers, business controllers, distributor relations, sales force, customer service and related transactional groups to accomplish the tasks.The ability to resolve complex credit issues independently and handle the most sensitive issues with both internal and external customers.Part of knowledge capture team that learned the procedures and processes while recording them, so they can be taught to other coworkers via desktop procedures and maps.Mercury script facilitator, which is changing the BD corporate commercial collections assigned accounts for each collector.Compliance to Capability (C2C) Administrator is basically making sure all e-learning classes are setup for new and existing employees while monitoring their progress on completed and incomplete assignments.Education2023Texas Adjusters All-Lines License. Irving, TX2018 to 2019 NACM Coppell, TXCBA (Credit Business Associate) obtained.2007 to 2013 DeVry University Irving, TXWorking towards a Bachelors in Business Administration and Majoring in Accounting1991 to 1992 U.S. Marine Corps San Diego, CAInfantry-Honorable Medical Discharge1987 to 1991 Milwaukee Technical and Trade H.S. Milwaukee, WIHigh School DiplomaComputer literacySales ForceDunn & BradstreetMicrosoft DynamicsExperianSAPBill Trust/CyberSourceOracleGet PaidQuickBooksLien (Mechanics Lien)CortereaMicrosoft Windows 10Lotus NotesOutlookASW400 |
