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Accomplished marketing major at the University of Central Florida with 4 years of customer service and sales experience in retail and consultative settings. Success in executing market development projects for various clients, supporting needs, and delivering creative alternatives. Well-versed in digital media marketing, sales implementation strategies, and social media management tools. Expedia - Orlando, FLConciergeGreeted an average of Street Address  people per day, and provided exemplary customer service by addressing client inquiries, resolving concerns, and ensuring satisfactionLaunched a targeted marketing campaign to boost in-store visits by Street Address % through designing and distributing coupon incentives Successfully executed an average of 10 error-free sales transactions per day Managed customer complaints with professionalism and efficiency University of Central Florida, Orlando, FLBachelor of Science in Business Administration, Marketing Cumulative GPA: 3.4 / Major GPA: 3.9March Street Address  - Aug 2021EXECUTIVE SUMMARYOrlando, FL  Mobile: PHONE NUMBER AVAILABLE  EMAIL AVAILABLE  LINKEDIN LINK AVAILABLE Mahmood HassanEDUCATIONMay 2023PROFESSIONAL EXPERIENCECompass Florida LLC - Orlando, FLRealtor & Content CreatorImplemented promotional material, unique to each listing through Canva, Adobe Photoshop, and Lightroom ultimately generating more conversions and referrals by up to 200% Formalized templates to reduce the time investment in digital marketing initiatives by as much as 8 hours, increasing productivity by 80%Collaborated with fellow agents to effectively manage their digital media marketing efforts, fostering a cohesive and synergistic approach to our collective online presenceAnalyzed advanced digital marketing techniques to educate, consult, and inform buyers about dynamic local market trends, aligning strategies with their preferences and needs for a successful future June 2022 - PresentACADEMIC PROJECTSDigital Media Marketing - Digital Marketing Project Managed over $125,000 in ad budget across search, display, and shopping ad campaigns Developed and managed websites using WordPress and Weebly, integrated Google Analytics to monitor user engagement, and identified areas for enhancement based on customer behavior Applied SEM, SEO, and landing page optimization techniques to enhance user experience and drive higher conversion rates Conducted key performance indicator (KPI) analysis to gauge campaign effectiveness and inform strategic decisions HONORSDeans ListRecipient of Statefarm, Spirit of Lilly, and PSP Platinum Scholarship ADDITIONAL INFORMATIONComputer Skills: Microsoft Office, Google Workspace, MailChimp, HTML/C++ Social Media Skills: Instagram, TikTok, Facebook, LinkedIn, Youtube Fall 2020 - Spring 2023Fall 2022 - Spring 2023Summer 2022 - Fall 2022