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DeLisa Armwood-LenearAllen, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighly motivated and customer-focused professional with over 10 years of experience in member contact centers. Adept at delivering exceptional service, resolving complex inquiries, and building strong member relationships. Proven ability to handle high call volumes, manage time efficiently, and maintain a positive attitude under pressure. Skilled in product knowledge, providing accurate information, and offering tailored solutions to meet members' needs. Committed to enhancing member satisfaction and contributing to team success through effective communication and problem-solving skills. Work ExperienceLicensed P&C Insurance AgentGEICO-Richardson, TXFebruary 2024 to Present Respond to customer inquiries regarding auto insurance policies, coverage options, premiums, and billing. Assist customers with policy changes, such as adding or removing vehicles, updating personal information, and modifying coverage levels. Provide clear explanations of policy terms, conditions, and exclusions to ensure customers fully understand their coverageRemote Appointment SetterWoodbridge Home Solutions-Addison, TXApril 0202 to January 2024 Identify and generate leads through various methods, including cold calling, online research, social media, and referrals. Confirm appointments with clients via phone, email, or text message, and send reminders as needed. Track and report on key performance metrics: calls made and appointments scheduled Client Service SpecialistEtech Global Services-Dallas, TXAugust 2016 to February 2020 Serve as the main point of contact for clients, responding to inquiries via phone, email, or in person. Provide clients with information about products, services, and account details. Assist clients with account setup, maintenance, and updates. EducationFebruary 2024 to August 2026Skills Type 50 wpm Communication Technical Proficiency (Microsoft Office Suite) Product knowledge Critical Thinking Cold Calling Upselling Computer skills (10+ years) Communication skills Negotiation (7 years) Microsoft Office (10+ years)Certifications and LicensesProperty & Casualty License