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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryDynamic Customer Service Manager who leads diverse teams to achieve company goals.Payroll Administrator with a clear understanding of complex procedures and payroll compliance labor laws andregulations. Looking to bring a reputation for professionalism, integrity, resourcefulness, creativity and competenceto an industry-leading tech firm.Human Resources Associate with comprehensive background in employee relations, recruiting, hiring andorientation.SkillsExceptional Human Resource and interpersonalrelationship skills.Outstanding Customer Service.Strong Organizational and problem solving skills.Meeting deadlinesPayroll experienceMultitaskingWork HistoryOperations Manager, 06/1990 to 09/2016Tops Markets LLC Buffalo NYServed as company representative at job fairs to promote company objectives.Led a comprehensive safety training for numerous staff members.Resolved employment-related disputes through proactive communication.Organized and led multifaceted staff orientation and training to promote collaboration.Analyzed and modified compensation and benefits policies to establish competitive programs and ensurecompliance with legal requirements.Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations andemployee relations.Handled understaffing, disputes, terminating employees and administering disciplinary procedures.Investigated and resolved customer inquiries and complaints in an empathetic manner.Cross-trained and backed up other customer service managers.Met all customer call guidelines including service levels, handle time and productivity.Solved unresolved customer issues.Promptly responded to inquiries and requests from prospective customers.Strong leader of customer support staff.Facilitated inter-departmental communication to effectively provide customer support.Scheduled staff shifts to cover peaks and lulls in customer inquiries.Followed-through on all critical inter-departmental escalations to increase customer retention rates.Effective liaison between customers and internal departments.Managed payroll for an organization of 200 personnel.Oversaw the day-to-day processing of payroll for 200 employees, including review of timesheets and computingpay in accordance with FLSA.EducationHigh School Diploma: 1984Niagara Falls High School - Niagara Falls NYCoursework includes Seminars in Writing Skil, How to Manage Multiple projects, meet deadlines and achieveobjectives, How to make Presentations with confidence and Power, The Complete Manager. |
