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Click here or scroll down to respond to this candidateCandidate's Name , MBAPHONE NUMBER AVAILABLE EMAIL AVAILABLEPhiladelphia, PA 19119 LINKEDIN LINK AVAILABLE PROFILEIT professional with a proven track record in diverse industries including pharmaceuticals, insurance, consulting, retail, oil and gas, telecommunications and consumer packaged goods. Recognized for customer-centric approach and adept collaboration with cross-functional teams to drive transformative change and deliver tailored solutions for business partners. University of Michigan MBA. Member of the International Institute of Business Analysis (IIBA). KNOWLEDGE & SKILLS SUMMARYAdaptability, Agile-Scrum, AI, ALM, Analytical Skills, Business Acumen, Change Management, Collaboration, Confluence, Consulting, CRM Platforms, Facilitation, HR Management, Interviewing, Inventory Management, IT Documentation, JIRA, LeanKit, LMS, MAX Case Management, Mobile Apps, MS 365, nCino, Pega Cloud Computing, Pharmacovigilance, Planning and Organizing, Problem Solving, Process Modeling, Project Management, Quality Assurance Testing, Release Management, Requirements, SAP SuccessFactors, SDLC, ServiceNow, SharePoint, Siebel, Stakeholder Management, Technical Writing, Testing, Training, UAT, Use Cases, User Stories, Virtual Teams, Waterfall, Wilke 9.8, Work View, Zelle IT WORK EXPERIENCEChubb Insurance, Philadelphia, PA Nov 2021-May 2022 Lead IT Business Analyst Spearheaded Canadian insurance leaders in migrating from a legacy document repository to the Work View Enterprise Content Management system for Claims, Underwriting, Surety and Finance. Built collaborative, strong relationships across the organization. Documented requirements, potential enhancements, SOPs and training materials. Oversaw UAT for multiple instances of the new system. Trained 600+ system users. Managed system enhancements.Slalom Consulting, Philadelphia, PA May 2021-Sept 2021 IT Business Analyst Consultant Acted as a Product Owner/Technical Business Analyst for Comcast-Xfinitys expansive Pricing and Packaging product offerings. Partnered with business stakeholders to define new features, technical user stories and product enhancements. Prioritized work backlog to meet market and customer demands.Tokio Marine North America Services, Bala Cynwyd, PA May 2019-Nov 2019 IT Business Analyst Served as a liaison among stakeholders for an Insurity-hosted Policy Decisions underwriting policy administration system for the excess and surplus lines of business for Philadelphia Insurance Companies and Tokio Marine Indemnity Insurance Company. Facilitated maintenance, enhancements and user interface changes. Wrote requirements and release notes, conducted smoke testing, and provided UAT and QA oversight. Candidate's Name Page 2C3i Solutions (former division of Merck), Horsham, PA Feb 2017-May 2019 IT Business Analyst Provided business analysis and project management for $4.2M MAX Case Management system managing customer relationships across inbound and outbound channels for Merck (Keytruda oncology and Renflexis biosimilars drug brands), Merck Vaccines, and Genentech (17 bio-oncology and immunology drug brands). Engaged in interagency collaboration with client, call center, fulfillment vendor, data provider and other partner agencies. Delivered configuration management support in a regulatory environment. Gathered requirements for the inclusion of a Zelle consumer rebate option for consumer packaged goods client Premier Nutrition. Partnered with Account Management, Business Operations and Finance, along with Wells Fargo, for service delivery. Defined and documented solution requirements for the functionality of an in-house pharmacovigilance document intake system to support compliance reporting of product complaints and adverse events. Analyzed live chat consumer behavior for $30K Nestl Coffee-Mate Where to Buy chatbot/email pilot to improve customer engagement. Translated requirements into deliv- erables such as: functional specifications, use cases, and workflow/process diagrams. Walmart Technology and UST Global at Walmart, Bentonville, AR Dec 2014-Aug 2016 IT Business Analyst (Jun 2015 Aug 2016) and Vendor IT Business Analyst (Dec 2014 Jun 2015) Provided mobile application business analysis for a $12M in-store inventory management system for BYOD (Bring Your Own Device) and Symbols MC40 mobile device for Walmart US, Sams Club, Walmart Canada, and ASDA. Documented fully elicited requirements used to design and deliver solutions, as prioritized user stories with acceptance criteria. Led Africa iteration of $3M learning management system rollout to manage ethics and compliance training needs of 1.4M Walmart field associates across the globe. 1M courses launched weekly. Worked with key stakeholders to define and document business processes and requirements. Additional cross-cultural experience with China, India, Brazil and other global markets.ADDITIONAL WORK EXPERIENCE The RITE Plan Initiative - President of the Advisory Board - Sept 2023 - Current Career Break - Recent Family Caregiver ExxonMobil - Senior Benefits Specialist & Compensation Specialist Philadelphia Housing Authority - Deputy Executive Director & Human Resources Manager EDUCATION MBA - University of Michigan Ross School of Business, Marketing & HR, Ann Arbor, MI BS - Drexel University LeBow College of Business, Industrial Engineering, Phila, PA CERTIFICATIONS Business Analysis Executive Certificate - St. Louis University; St. Louis, MO Business Analysis & Quality Assurance Certificates - UST Global; Philadelphia, PA Project Management Certificate - Penn State University; Abington, PA; PMP Pending GameChangers Accelerator Certificate in AI - DiverseForce; Philadelphia, PA |
