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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYTalented Customer Service Representative/ Collections Specialist persistent with customers and seasoned in achieving objectives.Bringing 15 years of experience and excited to take on new role with long-term growth andadvancement. Dynamic problem solver with first-rate skills in building relationships and resolvingproblems.SKILLSProblem Solving SkillsGP2018ProdProficient in SAP MS OfficeOracle Customer serviceSalesforce Planning and coordinationGet Paid Administrative supportExcel Invoice generationOutlook Project organizationOral and written communications Problem resolutionOrganization CommunicationsAdapting to ChangeReceptionist LockboxesInsurance verification DDS EnterpriseEOB Reconciling paymentsTSYS Loyalty Lexis Nexis Bridger Insight XGCisco IP Communicator Customer AccountsCredit Balances Credit Card PaymentsRefunds EFT/ACH/ Bank DepositsEXPERIENCETruck Pro 2024-CurrentoReviewed and released orders on credit holdoCollecting on past due accountsoProviding invoices, collect payments, reconcile accounts, work closely with accounts payable departmentsoPrepared payment plans and maintained them currentoResearch missing, incorrectly applied or unapplied paymentsoReconcile AccountsoIssued RefundsoProcessed CC PaymentsoIssued Tax CreditsoEntered Tax Certificates in systemCustomer Service Representative 2023-2024Aston Carter- EVERZINC Assistant Production ScheduleroEntering Production/Data EntryoAnswered inbound calls from customersoGreeting Customers/Customer ServiceoAdding orders to production boardoMaintaining shipping logoWorked closely with managementoWorked closely with production supervisoroWeighed trucks in and out on scaleoScheduled truck pick upsoManaged InventoryoCommunicated/Updated sales daily with production status, issuesCustomer Service RepresentativeAerotek- CAT Prepaid CreditWork Remotely 2021-2023oWorked closely with management to deliver project requirements, develop solutions, and meet deadlines.oResearched missing, incorrectly applied, or unapplied creditsoAnswered inbound calls from customersoReportingoMaintained customer service inboxoWorked Bridger Report weeklyoProvided excellent service and attention to customers through phone conversations and emailoWorked monthly dealer reportsoReconciling paymentsoData EntryoProcessing InvoicesAssistant Manager, Dirt Cheap LLC 2020-2023Smyrna, TNoAssumes certain management responsibilities in absence of Store Manager.oOversee day-to-day operations and work of lower-level staffoEnsure compliance to organizational standards, including safety standards and client or customer communicationsoMonitor and provide feedback to managed staff to effect improvements in organizational goalsoManage reports and personnel documents, including payrolloReview and filter applications for potential new hiresoAssist in interviewing applicants and confer with senior-level management on hiring processoSchedule and coordinate meetings.oConduct employee performance reviews.oMaintains store records, cash register deposits and receipts.New employee orientation: Providing information packets, reviewing company policies, and explaining benefit programsoProcessing paperwork for employee transfers, job classification changes, and salary increaseso Assisting with the preparation of human resource reports such as attendance, new hire,oEnsuring company policies are followed.oResolving customer issues to their overall satisfaction.oAssisting customers whenever necessary.oEnsuring that health, safety, and security rules are followed.oMaintaining stores to standards, including stocking and cleaning.oCompleting tasks assigned by the general manager accurately and efficiently.oSupporting store manager as needed.oOrganizing/creating employee work schedule.Senior Credit Escalation Analyst, McKesson Specialty Health 2013-2020La Vergne, TNoReviewed and released orders on credit holdoWorked closely with both customers and sales team to reconcile accounts and oversee payment negotiationoCollected and organized all credit applications, terms pages, licensure documents for underwritingoAnswered 60 calls per 6 hours to answer customer questions.oWorked closely with management to deliver project requirements, develop solutions, and meet deadlines.oRecognized by management for providing exceptional customer service.oProvided excellent service and attention to customers through phone conversations and emailoPrepared accounts if uncollectible to be processed and sent to third party collectionsoPrepared payment plans and maintained them currentoResearch missing, incorrectly applied or unapplied paymentsoReconcile AccountsoVirtual Training new employeesCustomer Data Representative, McKesson Specialty Health 2011-2013La Vergne, TNoSet up new accounts within 24-48 hours making sure all legal documents were received and signed properlyoMaintained account updates, such as address changes, license updates, filing, linking accounts per parent and child relationship linking in SAPCollections Representative, McKesson Specialty Health 2009-2011La Vergne, TNoCollecting on past due accountsoProviding invoices, collect payments, reconcile accounts, work closely with accounts payable departmentsEDUCATION AND TRAININGGEDState of Tennessee Dept of Labor and Workforce, March 2010ACCOMPLISHMENTSWon Customer Data employee of the year 2012Won Collector of the year 2017 |
