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CTJOBJECTIVELooking for a position where I can utilize my experience pervading friendly, knowledgeable, and empathetic service to customers. A job where my experience can benefit a wide range of customers.SKILLSExcellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workersProficiency in basic computer skills (Word, Excel, Outlook)Ability to multi-task and work in a fast-paced environmentStrong organizational skillsAbility to analyze and solve problems.Good listening skillsAbility to maintain professional and tactful manner in stressful situationsAbility to deal with client information in a confidential mannerC TINA JACKSONCUSTOMER SERVICE REPRESENTATIVE (480) 737- 9419EMAIL AVAILABLEEXPERIENCEJOB TITLE  COMPANY  DATES FROM  TOCUSTOMER SERVICE REPRESENTATIVEG S Services, 7307 East Hampton Avenue, Tempe, AZ 85209, PHONE NUMBER AVAILABLE  From 02/2017 TO 12/2018. DUTIES: Open and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionRecommend potential products or services to management by collecting customer information and analyzing customer needsContribute to team effort by accomplishing related results as neededManage large number of incoming callsADMINISTRATIVE ASSISTANT  Cleveland State University Department of Biology  Dates From 04/1978  To 02/27/2009 DUTIES: Answer and direct phone callsOrganize and schedule appointments and meetingsProduce and distribute correspondence memos, letters, faxes, and formsPrepared regularly scheduled reportsOrdered office, research, and teaching suppliesBook travel arrangementsSubmit and reconcile expense reportsProvide information by answering questions and requestsMonitor and approve for payments invoicesEnsure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating and purchasing new equipment for research and teaching labs.Organize travel arrangements for the Chair and faculty membersWrite letters and emailsBook conference calls, rooms, taxis, couriers, hotels, etc.Maintain computer and manual filing systemsHandle sensitive information in a confidential mannerCoordinate office proceduresResolve administrative problemsOversee,supervise and train office and student staffImplement clerical duties and administrative processesUtilized and was proficient in MS OfficeEDUCATIONHigh School Diploma  Date Earned  June, 1982  School John Hay High School-College Cleveland State University, FROM 1982  2018(No Degree awarded); South University  Online  Savannah GA FROM 2018  TO PRESENTVOLUNTEER EXPERIENCE OR LEADERSHIPCEO, Angelic Enterprises, 2018, Founder and CEO Bread of Life Ministries  AZ 2012, Area Agency on Aging  Wellness Coordinator, Escalante Senior Center, Tempe, AZ, Dream Center, Phoenix AZ, Residents Advocate, Hope Wing