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Candidate's Name
OFFICE MANAGERCONTACTGreater Milwaukeehttps://LINKEDIN LINK AVAILABLEekuihandmadesoap/EDUCATIONCertified Small Bussines OwnerState of WisconsinDepartment of Administrationjuly 2022 - currentMilwaukee, WISKILLSManagementMicrosoft OfficeMicrosoft ExcelSoap makerNatural ProductsCustomer ServiceCERTIFICATIONSProfessional Skin Care CourseProfessional Hair Care courseDisadvantage BussinessCertificationAirport ConcessionaireDisadvantaged Business Enterprise(ACDBE)CAREER OBJECTIVETo contribute my positive attitude, adaptability, and strong communication skills to support team goals and deliver quality workWORK EXPERIENCEOwner OperatorAloekui, LLCJun 2008 / Greater Milwaukee AreaDeveloped comprehensive procedures for store opening and closing, reducing operational errors by 30%.Created and balanced budgets, established a billing strategy, and implemented an accounting system, increasing efficiency by 82% Product developerAloekui, LLCAug 2008 - current / Milwaukee, WIHired and trained 4 front-of-house employees and 3 back-of-house employees for front and back operationsDeveloped processes for soap making and procedures. Front Desk AdministratorIndependence FirstMay 2023 - current / Milwaukee, WIReduced document retrieval times by 25% by implementing a digital filing system for the Personal Assistant Department of Milwaukee's leading health organization.Facilitated communication between Spanish-speaking customers and staff, improving client satisfaction by 30%.Answered 10+ calls per hour, exceeding target call rates by 16% Facilitated collaboration within a 10-person team to meet 100% of project deadlines.VolunteerMilwaukee Habitat for HumanityAug 2019 - Aug 2021 / Milwaukee, WIHelp build new houses on the Blitzart week year 2019-2021.