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Click here or scroll down to respond to this candidateCandidate's Name
Milford, MA EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLESummary15+ years of Information Technology and eCommerce experience across roles in EDI, Business Analysis, Product Management and Project Management in Multi-Channel Global Retail organizations.Certified Scrum Master and Certified Scrum Product Owner with a history of leading teams to successfully deliver transformational solutions in complex environments on time and on budget.eCommerce (B2B, D2C) Product Manager and Project Manager piloting products and projects from ideation to production release.Strategic partner with the ability to consider corporate goals, customer needs and market trends to align priorities appropriately.SkillsLeadership Planning and Strategy Organization Communication Facilitation Requirements Elicitation SDLC Collaboration Documentation Problem Solving Root Cause Analysis Gap Analysis Continuous Improvement Metrics OKRs and KPIs Reporting ETL EDI XML API Data Integrations and Migrations SaaS Web Services Vendor and Stakeholder Management Team Building Mentoring Risk Management Security and Compliance HIPPA PII PCI DSS Sarbanes-Oxley GDPR E-commerce Retail Finance Supply ChainSoftwareMicrosoft Office 365 including Project and Visio, Adobe, Domo, Planview, IBM Rational RequisitePro and ClearQuest, JIRA, MS Teams, SharePoint, Confluence, Version 1, Mirro, Clarity and AxureProfessional ExperienceShark Ninja, Needham, MAProject Manager/Business Analyst (April 2020 January 2023)Primary responsibility for a variety of D2C Ecommerce Projects and individual project tracks related to the implementation of Intershops ecommerce platform in multiple countries. Led integrations of third-party solution providers, security and privacy improvements, SEO (search engine optimization) improvements, internally developed service for payment plans, Payment Processing, Fraud, numerous APIs, web services and data feeds.Authored PRDs, Process Flows, User Stories, Use Cases and Epics. Defined features and functions for Shark Ninjas Order to Cash Process.Led large scale Quality Assurance Testing, User Acceptance Testing, and Smoke Testing efforts across multiple implements, insuring appropriate scope of testing and quality of deliverables.Sonesta, Newton, MAProduct Manager (March 2019 March 2020)Product Manager, Business Analyst and QA Analyst for Sonesta Hotels Marketing Systems. This is a contract position. End to End responsibility for the Product Roadmap, Requirements, Release Management and QA Testing as well as day-to-day Support of Sonestas Marketing Systems including the Customer Relationship Management System and Finance. Utilized site metrics and industry trends to promote additions and improvements to the program.Staples, Framingham, MA (August 2008 February 2018)Product Manager and Scrum MasterLed the definition, design, and development of a proprietary Global Pricing Service. Developed and maintained Roadmap, Backlog, Epics, and User Stories. Provided system diagrams detailing overall Pipeline which includes services, internal systems, databases (Couchbase and Mongo dB), and other legacy systems. Instituted Daily Stand Up, Sprint Planning and Retrospectives. Represented the team in Scrum of Scrums.Played a pivotal role in the Price Pivot Project that revolutionized the way an individual customers pricing was determined. Built business case, functioned as Project Manager, and led the end to end testing phase, collaborating with a total of eighteen teams and delivering working software prior to holiday freeze.Senior Product Manager (July 2015 - January 2017)Senior Product Manager responsible for Staples Exchange, a proprietary Vendor portal. Collaborated with Senior Leadership, IT and Business Leads, and other stakeholders to define product strategy and articulated that strategy to all stakeholders.Defined and maintained Roadmap, Prioritization of the Backlog, Prioritization of Epics and User Stories and UI/UX wireframes. Ownership of Acceptance Testing, release notes and approval of all releases. Developed Business Cases for new features and functions.Managed and mentored a team of five contract and permanent Business Analyst.Product Manager (July 2014 - July 2015)Product Manager for Staples Exchange. Functioned as Scrum Master for a newly formed team, implementing Agile for the first time. Mentored and coached the diverse team through all Agile Events, challenges, and roadblocks, which resulted in a strong, collaborative team that delivered MVP of our first release on time and under budget. Organized and facilitated Pointing and Grooming, Sprint Planning, Daily Stand-up Meetings, Sprint Reviews and Retrospectives, Demos, Release Planning, and other Scrum-related meetings.Elicited and translated User needs into requirements documents. Developed screen mocks. Collaborated with onshore and offshore development teams and Negotiated scope with Business Partners. Prioritized Backlog and maintained Roadmap.Consultant Business Analyst (August 2013 - July 2014)Lead Business Analyst on Staples Exchange a proprietary Drop Ship Platform project. Led contract BAs, business leadership, and development partners through early scoping exercises. Developed strong collaborative relationships with Business, IT and Vendor Partners. Defined initial requirements and developed screen mocks.Principal Business Analyst (October 2010 - August 2013)Lead BA on Invoice My Account, a complex project involving six different IT organizations, multiple business teams and a BA team comprised of 3-5 resources.Led BAs for Shared Order Management Downstream Systems track. which included the design and implementation of a SQL mirror database for reporting. Scrum Master on 6 month all hands effort to complete the Macro Designs for Shared Order Management System.Senior Business Analyst (August 2008 - October 2010)Lead BA on SOA Services for the implementation of IBMs Sterling Order Management System. The team defined twenty-six new services for development.Functioned as SME on the bulk of the services included a Financial Posting Service, Payment Processing Service, Fraud, and multiple integrations to Manhattans WMS. Provided continuity, issue identification and resolution across project silos. Assumed responsibilities for organization and leadership in spaces where Project Managers were not available, provided SME knowledge and Project Management for End-to-End testing.Led a mid-project, Agile transition and filled the Scrum Master role for the bulk of the design and development phases.BJs Wholesale Club, Natick, MASenior Business Analyst (April 2005 - August 2008)Managed activities in complex process and solutions design, development, testing, and implementation of enterprise level efforts such as JDA Merchandise Planning and Replenishment by SKU. Other Projects included: ECommerce Redesign and Site Search, Global Data Sync, Perishables Assessment, Scan Receiving and PharmacyBusiness Systems Interface Analyst (June 2002 - April 2005)Project Manager, Business Analyst, QA, Training and Support for multiple projects affecting the Warehouses, Vendors, Clubs, Finance, POS, and the Order Management System. Managed all year end table updates. Documented SOX policies and procedures.EDI Coordinator (January 2000 - June 2002)Improved annual vendor onboarding process by eliminating manual snail mail and emailing specs.Increased the number of vendors in annual vendor onboarding by taking the work in house and dividing it amount the EDI team. Eliminated implementation fees from the VAN.Created and implemented 856 maps and Pharmacy transaction maps.Partnered with the development team to implement FTP which resulted in a significant reduction in VAN charges.Owned Quarterly reconciliation of VAN statement. |
