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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEServiceNow Certified System Administrator (CSA) New York VersionServiceNow Certified Application Developer (CAD) New York VersionITIL V4 CERTIFIEDSUMMARY:Over 13+ years of experience in Design, Development, Maintenance and Testing of software projects in Service Management(ITSM) and Web Based Applications.Around 8 years of experience ITSM, ITOM and ITBM modules working with process owners to develop and implement workflow, Perform regular Servicenow Discovery and CMDB maintenance, Report Setup/Custom Reporting, Perform data imports, Custom Scripting, 3rd Party software integrations, facilitating roll out of new applications and modules.Proactive and motivated professional with ability to work independently and in teams. Broad technical background and strong understanding of OOAD and J2EE technologies. Outcome-oriented to provide user friendly and business appropriate results to client satisfaction.EDUCATION:Masters in Management Information Systems from University of Illinois at Springfield. (Aug 2009 Nov 2011)Bachelor of Engineering, Information Technology from Jawaharlal Nehru Technological University, Hyderabad, India.(Sep 2005 - April 2009)Client: Charter Communications, St. Louis, MO Oct 2017 PresentRole: ServiceNow ArchitectResponsibilities:Design develop and test solutions built on Charters hosted ServiceNow platform.Performed the task of using Discovery to load configuration information to CMDB.Troubleshooting CMDB CI to do find the root cause issue with Patterns.Implemented PPM module from scratch to use ITBM features of Idea, Demand and Project.Integrated with JAMF Pro to import Mac Inventory data to CMDB using Service Graph Connector.Implemented Meraki Integration using Integration Hub and Flow designer to load Networks, Switches and Wireless Access Point.Integrated with Microsoft Intune to auto deploy Microsoft products for customers. This elimated manual software installation.Developed several service portals for different teams across the organization in fulfilling the end user requirements. Which include:oData Center PortaloCharter Enterprise Notification Systems Subscription Portal.oProblem RFO Portal.oHome Video Experience Survey Portal.oComm Desk PortalImported data from various Data Sources using Import Sets and Transform Maps.Integrated with Everbridge Notifications systems using ServiceNow REST APIs and developed a UI page for users to subscribe and unsubscribe to notifications using service portal using widgets.Implemented and used Integration Hub to create re-usable integrations actions to automate business process.Understanding of IT service management (ITSM) and the ITIL business process.Maintain service level agreement (SLA) and monitor an SLA workflow.Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.Implemented Service Mapping for critical business Application.Took lead in upgrading the instance from Quebec to San Diego.Hands on experience on various Service Now Modules like Service Catalog, Incident, Problem Change Management, Configuration Management Database, Asset, Knowledge, Release, Content Management, Knowledge Management SLA, ACLs, Reporting and Integration with Web Services.Worked with different ServiceNow API like GlideRecord, GlideAjax, GlideSystem, Glideform, GlideUser, spUtil and RESTMessageV2.Experience in process automation using ServiceNow Orchestration and experience writing orchestration workflows.Worked on Service Catalog, Configuration Management, Reporting, LDAP, MID Server,Inbound/Outbound emails.Hands on experience on different Service Now environments including the latest version Washington.Managing Catalog client scripts, UI policies, UI actions, Business Rules and Data policies.Client: Enterprise Holdings, Weldon Springs - MO May 2011 Sep 2017Role: Sr. Java Developer and ServiceNow Developer.Experience related to ServiceNow(3 years):Involved in analysis, specification, design and implementation and testing phases of Software Development Life Cycle (SDLC) and participated in the daily stand-up, Iteration planning, Iteration review and Retrospective meetings as a part of Agile.Designing, creating and implementing workflows, Dashboards, Reports and Surveys.Worked on LDAP integration to update the users and groups.Implemented Change management from scratch, along with CMDB configuration changes along with customizing and creating new forms and workflows.Familiar with the concepts of CMDB and Asset Management Services: Business Services and Configuration item relationshipsKnowledge in Business Services Configuration and Service Mapping.Promote and support the deployment of Service Management processes to all groups interacting with Problem Management, Change Management and Incident Management.Develop and manage application code, user interface, and third-party integration components.Develop necessary development documentation as needed (e.g. technical design, developer notes, etc.). Manages users, groups and roles.Developed a Service Portal development using these technologies Bootstrap, JavaScript, AngularJS, HTML/CSS, Web Services, client side and server side scripting in widgets.Performs core configuration tasks including UI policies, Business rules and Client scripts.Manages data with Tables, the CMDB, Import Sets, and Update Sets.Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.Established service delivery SLAs for ServiceNow tickets.As a part of support activity resolve incidents by provided with proper root cause investigation.Experience related to Java Developer:Used Spring Framework for dependency injection to use the object bean without creating another instance of it.Spring Framework for transaction Management.Developed application using MVC architecture Spring Framework.Developed cross-browser/platform HTML5, CSS, and JavaScript to match design specs for complex page layouts while adhering to code standards.Implemented various Validation Controls for form validation and implemented custom validation controls with JavaScript and JQuery.Configured Java objects with back end database tables using O/R mapping in Hibernate.Used Struts2 Framework for MVC architecture with Hibernate to implement DAO code and also used WebServices to interact other modules and integration testing.Creating and Designing XML schemas, creating simple and complex types, global element references, attribute, transform the xml to Java objects using transformer objects.Demonstrated good SQL performance tuning skills using indexes, sql hints etc.Thoroughly Unit tested the application by writing test cases for different scenarios. Used JUnit to test the code for extensive code coverage.Used ClearCase and Github for version management between various integration and development streams.Used Log4j for logging statements during development.Environments: ServiceNow, ITIL, ITSM, Java 1.7,Struts 2, AJAX, XML, AngularJS, ReactJs, Spring 3.0,Hibernate,WebServices(RESTful), Web Logic 12.X, JUnit,Oracle SQL Developer, SQL,PL/SQL, Eclipse/Intellij, Clear Case/Github, Clear Quest/Jira, Unix, HTML, CSS, JavaScript. |
