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ObjectivesReliable worker with excellent communication, time management and computer skills. A driven and detailed oriented individual with a desire to use analytical and problem solving skills to meet goals.ExperienceLife Protect 24/7, Sales Advisor, Norfolk, VAOctober 2023  May 2024Developed customer service skills to provide a high level of satisfaction for customers.Built relationships with customers through excellent interpersonal skills.Educated customers on features, advantages and benefits of owning a medical alert device.Met daily metrics by 80% on a weekly basis.Cenlar FSB, Compliance Analyst, Ewing, NJSeptember 2016  January 2019Investigated if policies and procedures of company are being complied with.Interpreted laws and regulations and analyze processes to ensure these met regulatory requirementsConsiderable knowledge of banking laws, federal and state government laws regulations impacting mortgage lending to include Flood Disaster, Fair Credit Reporting Act, TILA, RESPA, Fair Lending Service Members Civil Relief Act, Reg Z and Reporting.Proven understanding of regulatory oversight regarding the mortgage industry.Collabera Staffing, Compliance Analyst, Basking Ridge, NJDecember 2015- August 2016Educated with the knowledge of the federal regulations including but not limited to TILA, RESPA, TRID, HMDA, SAFE ACTTRID regulatory compliance specialist, ability to review and capture data from loan Estimates and closing disclosures.Reviewed title commitment, purchase contracts, appraisal, all Settlement Agent documentation, invoices, statements, loan disclosures and loan estimates to determine Borrowers fees reflected on the Closing Disclosure appear in the correct section and are held to the appropriate tolerance limits per regulatory, compliance and guidelines.Performed in-depth analysis of closed investment and single family mortgages.Checked adherence to federal and state regulatory requirements by performing quality control reviews of loan packages.Completed assigned compliance transaction testing and when applicable remediate all findings identified.Contemporary Staffing Solutions, Receptionist, Mount Laurel, NJMarch 2013  September 2016Greet visitors, answer phones, and direct inquiries to the appropriate staff members.Scheduled and coordinated meetings and appointments.Assist with administrative task, such as filing, photocopying and scanning.Monitor office supplies and order replacements as needed.Create and maintain filing system for both electronic and paper documents.Bank of America, Team Manager/Foreclosure Subject Matter Expert, Charlotte, NCOctober 2011  February 2013Ensure all processes are in full compliance with investor specific, FHA, VA, USDA, GSE and private mortgage insurance guidelines.Monitor, evaluate, and approve department forms and/or documents to ensure compliance and timelines of the foreclosure process.Create and utilize department reports to manage pipeline, ensure adherence to deadlines/guidelines.Meet established service level agreements and compliance with state-specific requirements.Identify, report all successes as well as opportunity for improvement to management.Create and implement exception reporting to avoid future issues.Carry out management responsibilities in accordance with organizations policies and applicable laws.Responsibilities include training employees, planning, assigning and directing work, monitoring performance, addressing complaints and resolving problems.Conduct weekly huddles.Monthly reporting to management of KPIs.Identify and resolves complex issues to avoid delays in the foreclosure process.Phelan, Hallinan, Diamond and Jones, Foreclosure Legal Assistant, Mount Laurel, NJSeptember 2006  March 2013Drafted legal documents, such as complaints, pleadings, motions and briefs.Maintaining legal files and databases.Scheduling court appearances and depositions.Maintaining calendar deadlines.Create and maintain filing system for both electronic and paper documents.SKILLSLegal Research, Document Drafting and Review, Court Filings, Legal Writing, Knowledge of Legal Terminology and Procedures,Attention to Detail, Organizations Skills, Time Management and Prioritization, Communication and Interpersonal Skills, Critical Thinking and Problem SolvingMultitasking and EfficiencyProficient in Microsoft Office SuiteCustomer Service and Relationship SkillSales and Persuasion SkillsLoan Processing, Loan Management Software ProficiencyTelephone Etiquette, interpersonal communication, administrative supportCompliance, Foreclosure Protection, Mitigation, FHA, VA, USDA, FreddieMac loanEducationBachelors of Arts, Business Administration, South Carolina State University, Orangeburg, SCMagna Cum Laude