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Click here or scroll down to respond to this candidateCandidate's Name
Columbia, MO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am goal oriented and reliable. My energy is high, while my demeanor is professional. Im always open to learning new things that enhance opportunities for growth. Leadership opportunities inspire me and learning motivates me. Each challenge I overcome is humbling. Work ExperienceFront Desk AdministratorJOBFINDERS-Columbia, MOApril 2024 to July 2024Contract 90 days Temporary position Managed front desk operations, serving as the first point of contact for visitors, clients, and employees, providing a welcoming and professional atmosphere. Maintained an organized and efficient front desk area, answering/managing a multiline phone system as well as handled incoming and outgoing mail, packages, and deliveries. Managed and maintained office supplies and inventory, ensuring that supplies were well stocked and ordering replacements as needed, reducing downtime and interruptions. Collaborated with other administrative staff to coordinate office events, meetings, ensuring their successful execution. Secondary priority to my administration role, I was a dependable source of support, with a thorough understanding of how to best assist the Lead Staffing Advisor, as well as our Human resource specialist. Maintained an elevated level of confidentiality when handling sensitive information and documents, ensuring compliance with privacy regulations.Customer Care Agent / Claims PossessorRemote Position-ASURION TECHNOLOGY SOLUTIONS Headquarters-Memphis, TN October 2021 to March 2024 Provided exceptional customer support on every interaction, providing a pleasant experience for my customers consistently. Maintained an elevated level of professionalism and empathy while assisting customers with concerns, questions, account support, or technical troubleshooting. Maintained top seller of my team consistently, I served as a role model when training new hires using my recorded calls as examples of ideal customer interaction from start to finish, meeting and sometimes exceeding required metrics and company expectations. 100% survey take rateParticipate in ongoing training sessions to stay updated on product upgrades and newest technology to provide and apply best practices in customer support. Managed a high volume of incoming calls during peak periods without compromising quality or response time.Front Office CoordinatorCherry Hill Dental Associates, Inc-Columbia, MOFebruary 2008 to October 2012 Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members Scheduled appointments and meetings for executives and staff members, effectively coordinating calendars and resolving scheduling conflicts Closely collaborated with other departments to ensure smooth communication flow within the organization Provided exceptional customer service by addressing inquiries or concerns from clients in a prompt and courteous manner Maintained confidentiality of sensitive information while handling employee records, financial documents, and client data Leveraged strong organizational skills to prioritize tasks effectively amidst competing demands; consistently met deadlines without compromising quality of work Assisted in budget management by tracking expenses related to office supplies, equipment maintenance, and other administrative needs Provided support during meetings by preparing meeting agendas, taking minutes, and distributing relevant materials to attendees Acted as a liaison between employees and external service providers (e.g., IT support) to resolve technical issues promptly Cross trained on every position in the front office including the following; Patient Relations Coordinator, Scheduling Coordinator, Treatment Coordinator, Insurance Coordinator, Financial Coordinator, Front office Assistant Supervisor, Dental Assistant (Restorative and Hygiene) EducationProgram not completed in Esthetics ProgramMerrill University Institution of Beauty Arts and Science - Jefferson City, MO October 2014 to September 2015Trade school in Dental AssistingCherry Hill Dental Assisting Program - Columbia, MO November 2008 to February 2009Vocational training- not completed in Medical Specialist Metro Business College-Jefferson City - Jefferson City, MO August 2002 to February 2003High school diplomaFredrick Douglass Highschool - Columbia, MOJanuary 1997 to December 2000Skills Management Problem solving Communication Leadership Writing Skills Radiography Workforce Management Workday Kronos Patterson Dentrix Remote Access Software Office Administration Sales Chairside Assisting Peer Mentouring Upselling Time Management Relationship Management Team Building Mobile devices Microsoft Windows Infection Control Public Relations Negotiation Dental Assisting Medical terminology (4 years) |
