Candidate Information Name Available: Register for Free Title Customer Service Team Leader Target Location US-IN-Indianapolis Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Indianapolis, IN Street Address   PHONE NUMBER AVAILABLE  EMAIL AVAILABLEOBJECTIVEProfessional, outgoing and experienced team leader seeking an opportunity to demonstrate many skills and to advance within a reputable company that fosters achievement and growth.SKILLS AND QUALIFICATIONSProven Leadership. Great ability to exercise tact, courtesy, firmness and consistency with direct reports. Quick and smooth resolution of inter-team conflicts and challenges. Familiarity with multiple supervisory techniques. Always knowledgeable of current employee policies and procedures.Exceptional Customer Service. While greeting and registering customers, also handled customer complaints. Always maintained favorable public relations, even when dealing with disgruntled customers.Thrives Under Pressure. Maintains composure and grace in fast-paced, dynamic environments.Highly Organized. Ability to maintain meticulous records.PROFESSIONAL EXPERIENCEVolunteers of AmericaCorrectional Officer (March 2016  Present)Correction OfficerIntake for new residentsJob checks for residentsRepresent V.O.A. in courtAssure safety and security of all staff and residentsAssist all residents in their daily routine1ST Advance Security (Oct 2014  Present)Security Officer/Field Manager for IndianaVisit various locations to check in with job site managersHire and oversee training of new officersData entryPatrol various siteState of IndianaCorrectional Officer (Nov 1999  Nov 2013)Supervision of offendersManaged the front desk and assisted guests with policy and procedures for visitation, entered data regarding visitors and inmates, conducted identification verifications and metal detector searches.Performed mandatory count of the offenders, while ensuring the safety and security of the inmates in the facilityCompleted 15 years of annual correctional trainingEDUCATION and CERTIFICATIONSArsenal Tech (1978 - 1981)  General diplomaState of Indiana (1999  2013)  Job-specific certifications