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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Rock Service Station Rd.Raleigh, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHIGHLIGHTS Detail Oriented Notary Public Strong Interpersonal Skills Strong Work Ethic Communication Customer Service OrientedPROFESSIONAL EXPERIENCEGerber Collision and GlassCustomer Service Representative/Administrative Assistant June 2014 - Present Schedule estimates and repair appointments following company policies and procedures. Take payments from customers and post them to appropriate accounts Answer phones and provide information to customers and insurance agencies, taking messages, and directing calls to appropriate personnel Handle paperwork for check ins, ensure proper forms for insurance are complete and accurate Perform a variety of accounting activities, such as preparing check requests, expense reports, accounts receivable/accounts payable Make calls to remind customers of scheduled appointments Responsible for ordering all office supplies as needed Operate all office equipment, maintain clean and neat front office area Run reports for General & Regional Managers Arrange travel plans for Regional Managers business trips Woodell Transport, Inc.Office Manager/Customer Service April 2011 May 2014 Responsible for all general office needs, including but not limited to, faxing, filing, coping invoices, running errands Answered all incoming phone calls and emails in a timely manner Prepared monthly statements Processed and distributed all incoming and outgoing mail Admiral CleanersCustomer Service Representative October 2008 March 2011 Greeted and waited on all customers Made daily bank deposits Answered all incoming phone calls Prepared weekly schedule for all employeesPlan B Construction, Inc.Receptionist June 2007 July 2008 Responsible for monthly billing Answered multi-line phone, and directly calls as necessary Entered all data and prepared monthly statements Handled all office duties including filing, making copies, sending faxes, answering emails, processing incoming and outgoing mail, ordering of office supplies Handled all billing inquiriesBrothers CleanersAdministrative Assistant 1999 May 2007 Responsible for all office duties, including answering emails, faxing, making copies, sorting mail, posting payments Organized and conducted company meetings Answered phones and answered customer questions, directed other calls to appropriate personnel Made all bank deposits Ensured all employees were updated on new policies and procedures Maintained monthly store inventory Maintained employee schedules Assisted with customers as they came into the store Responsible for all accounts payable/receivableMedlin DavisCustomer Service Manager August 1987 - 1999 Responsible for daily management of 3 stores Maintain records of all incoming and outgoing inventory Responsible for all employee scheduling Completed employee payroll weekly Responsible for making deposits as needed Answered phones and directed calls to appropriate personnel Handled all customer complaints and payment of claims EDUCATIONBuies Creek High School Graduated 1977Buies Creek, NCWake Tech Community CollegeBusiness & Management coursesNotary Public Since 2009AWARDSGerber Collision & GlassWOW AwardReceived 4 WOW Awards for exceptional customer service recognition |
