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Click here or scroll down to respond to this candidateCandidate's Name
Essex MD PHONE NUMBER AVAILABLE EMAIL AVAILABLE1PROFILE:Highly organized and detail-oriented Administrative, Regulatory, Hospitality, and Logistics professional with over 13 years of diversified experience in providing comprehensive support to senior leadership teams. Proven track record in administrative management, project coordination, compliance, and process improvement. Adept at handling multiple tasks in fast-paced environments while maintaining a high level of accuracy and efficiency. Strong communication, problem- solving, and interpersonal skills. Demonstrates a keen aptitude for implementing processes in support of organizational goals, problem-solving, and enhancing administrative efficiencies. Exceptional time management skills with the capacity to balance multiple workloads and accomplish timely results. Seeking a mid-level position where I can leverage my experience and skills to contribute effectively while continuing to grow professionally. CORE STRENGTHS:Master of Microsoft Office Suite (Word, MS Teams, Excel, PowerPoint, Outlook, Access, OneNote, OneDrive, Forms, Planner, Project, Publisher, Visio, Office 365, SharePoint)Proficient with various operating systems leveraged for various operational functions to include, case management, document management, HR management, financial management, quality control and regulatory management, payroll systems, and travel management systems.Fluent in Spanish for 8 years with extensive use in professional and social settings, including translating documents, conducting business meetings, and providing customer support.Skilled expert in data manipulation and visualization software including Power BI, Tableau, and Google Charts.Adaptable team contributor with the ability to pivot quickly and adjust to changing priorities.Expertly versed in conflict management strategies that support cohesive and productive work environments.Highly skilled in managing progressive and multi-faceted workstreams for varying service levels.Animated and approachable peer motivator that thrives in environments where collaboration is necessary to accomplish organizational goals.Dutiful homemaker with proven expertise in organizing daily operations and long-term projects, from managing household finances and schedules to overseeing maintenance and logistics. PROFESSIONAL EXPERIENCE:Hyde Park Hospitality June 2023- June 2024Lounge Service Administrative Coordinator & Concierge Baltimore, Maryland Full-TimeProvided exceptional service to VIP guests and club members, addressing inquiries, and resolving issues promptly to ensure a memorable experience.Managed lounge operations including scheduling, inventory control, and coordinating with staff to maintain seamless service and efficiency.Organized and executed private events and functions within the lounge, from planning and setup to post-event follow- up, ensuring high standards of service.Served as a liaison between guests and management, delivering clear and professional communication to facilitate requests and special arrangements.Maintained accurate records of guest preferences, feedback, and service metrics to enhance personalized service and optimize lounge operations.Facilitated complaints and service challenges with diplomacy and a solutions-oriented approach, maintaining a positive atmosphere.Collaborated with kitchen, housekeeping, and other departments to coordinate services and uphold lounge standards. Candidate's Name
Essex MD PHONE NUMBER AVAILABLE EMAIL AVAILABLE 2E60 & Partners Freight February 2022- December 2023 Logistics Coordinator Baltimore, Maryland Full- Time (Remote)Served as the principal advisor on all administrative management matters associated with programs and operations.Oversaw and optimized the end-to-end logistics process, including inventory management, warehousing, and transportation, to ensure timely and cost-effective delivery of goods.Managed relationships with suppliers, carriers, and third-party logistics providers, negotiating contracts and monitoring performance to maintain high service levels and cost efficiency.Analyzed and implemented transportation routes and schedules to reduce delivery times and costs while improving overall operational efficiency.Planned and coordinated all aspects of international and domestic travel for executives and employees, including flight bookings, hotel accommodations, ground transportation, and itinerary management.Generated and analyzed travel reports to track spending, identify trends, and make recommendations for optimizing travel policies and procedures.Coordinated order processing from receipt through delivery, ensuring accuracy and timely execution while addressing any issues that arise during the process.Utilized logistics software and data analytics to track key performance indicators, identify trends, and make data- driven decisions to enhance supply chain operations.Resolved logistical challenges such as shipment delays, inventory discrepancies, and transportation issues by implementing effective solutions and maintaining communication with all stakeholders.Ensured compliance with regulatory requirements and company policies, maintaining accurate records of shipments, inventories, and other logistical documentation.Collaborated with supervisors to establish individual performance plans and provide self-assessments if required.Assisted coworkers by mentoring, advising, or guiding them in understanding work assignments.Proactively identified operational inefficiencies and collaborated with team members to implement quality improvements that enhanced organizational performance.Adhered to applicable Federal laws, rules, regulations, and policies, concerning maintaining the confidentiality, data management, and safeguarding requirements related to the Privacy Act, official, non- public, and personally identifiable information.Effectively communicated with assigned program areas and administrative community on all budget matters to ensure a full understanding of funding status.Reviewed all personnel packages for accuracy and completeness in a timely fashion.Tracked personnel cases and proactively kept assigned program areas apprised of the status.Maintained accurate accounts of personnel ceilings in staffing workbooks and certified that personnel requests were consistent with the ceilings.Compass Connections February 2022-October 2022Quality Assurance & Compliance Analyst Dallas, Texas Full-Time (Remote)Utilized Spanish-speaking skills to perform post release service (PRS) homestudy case management for an average of 15 to 30 diversified clients in the regional area.Partnered closely with the Office of Refugee Resettlement (ORR) to report case status and to monitor progress to ensure receipt of local services and to address any presented discrepancies.Developed and implemented quality assurance protocols and testing procedures to ensure products and services meet or exceed industry standards and company specifications.Conducted regular audits and assessments to ensure adherence to regulatory requirements, industry standards, and internal policies, identifying areas for improvement and implementing corrective actions.Analyzed quality and compliance data to identify trends, root causes of issues, and areas for process enhancement, using statistical tools and reporting software to support decision-making.Prepared detailed reports on quality metrics, compliance findings, and audit results, presenting recommendations to management for process improvements and risk mitigation.Candidate's Name
Essex MD PHONE NUMBER AVAILABLE EMAIL AVAILABLE 3Collaborated with cross-functional teams to design and implement process improvements, streamline operations, and enhance overall quality and compliance performance.Developed and delivered training programs to educate staff on quality assurance practices, compliance requirements, and best practices, ensuring a well-informed and compliant workforce.Investigated and resolved quality and compliance issues, working closely with internal teams and external stakeholders to address concerns and implement effective solutions. American Substance Abuse Professionals Inc. October 2018- January 2021 Compliance and Process Improvement Manager Baltimore, Maryland Full-Time (Remote)Provided comprehensive case management support for 60-80 clients navigating the return-to-duty process, ensuring effective coordination and adherence to all relevant protocols.Served as a liaison between clients, employer human resources, and substance abuse evaluators to facilitate communication and streamline the return-to-duty process.Efficiently managed a caseload of 60-80 clients, delivering personalized support and tracking progress to ensure successful operational outcomes.Provided direct administrative, procedural, and informational resource assistance and support to program staff by organizing, collecting, analyzing, and presenting information on the current and future program workload.Tracked timelines, status updates, and deadlines on administrative projects and correspondence.Assembled information to compile and prepare reports and assisted in the preparation of publications.Responded to inquiries concerning projects and activities from program office staff.Developed and enforced compliance policies and procedures to ensure adherence to federal, state, and industry regulations, minimizing risk and ensuring organizational integrity.Identified, analyzed, and implemented process improvements to enhance operational efficiency, reduce costs, and streamline workflows across various departments.Conducted internal audits and assessments to evaluate compliance with regulations and internal controls, preparing detailed reports and recommendations for corrective actions.Designed and delivered training programs on compliance standards, process improvements, and best practices, ensuring staff are well-informed and equipped to adhere to company policies.Assessed and mitigated compliance risks by conducting thorough risk analyses and implementing risk management strategies, safeguarding the organization from potential legal and regulatory issues.Utilized data analytics to track performance metrics, identify trends, and drive data-informed decisions for continuous improvement in compliance and operational processes.Worked closely with cross-functional teams, including legal, finance, and operations, to address compliance issues, implement process changes, and ensure alignment with organizational goals.Maintained accurate documentation of compliance activities and process improvements and prepared comprehensive reports for senior management to review progress and outcomes.Adhered to all applicable Federal laws, policies, and regulations to maintain compliance standards.Monitored work products from staff to incorporate improvement recommendations to organizational processes.Executed logistics associated with coordinating meetings, town halls, teleconferencing, resident, and guest speakers.Assisted employees in administrative and human resources-related issues.Coordinated all annual and specific training needs for office staff.Developed travel plans for international and domestic travel.Assisted in gathering financial data for the development of annual budgets and coordinated the exchange of budget information and financial data between organizations.Prepared and reviewed travel authorizations/vouchers for Domestic, Foreign, and Sponsored travel.Gathered financial data on expenditures to monitor and make recommendations regarding spending patterns.Ensured planned budgets are prepared for transmittal and approval.Summarized written cost data analysis for use in the formulation of annual budget requests. Candidate's Name
Essex MD PHONE NUMBER AVAILABLE EMAIL AVAILABLE 4Sales Focus, Inc. February 2016 - January 2017Human Resources Specialist Columbia, Maryland Full-TimeServed as a key point of contact for employee concerns and grievances, providing guidance and resolving issues to maintain a positive work environment and ensure compliance with company policies.Managed the rigorous end-to-end recruitment process, including job postings, candidate screening, interviewing, and onboarding new hires, enhancing the efficiency and effectiveness of talent acquisition.Ensured adherence to labor laws, company policies, and regulatory requirements by conducting regular audits, maintaining accurate records, and updating policies as needed.Coordinated and facilitated employee training programs and professional development initiatives, contributing to staff growth and organizational success.Supported performance appraisal processes by providing managers with guidance on evaluation criteria, conducting performance reviews, and addressing performance-related issues.Utilized HR information systems (HRIS) to manage employee data, generate reports, and streamline HR processes, ensuring data accuracy and confidentiality.Administered employee benefits programs, including health insurance, retirement plans, and leave policies, addressing employee inquiries and resolving issues related to benefits.Oversaw the time and attendance system, ensuring accurate tracking of employee hours, shifts, and overtime.Monitored and resolved discrepancies in timekeeping records to maintain compliance with company policies and labor regulations.Managed end-to-end payroll processing for a diverse workforce, ensuring accurate and timely calculation of salaries, wages, bonuses, and deductions in compliance with company policies and legal requirements.Researched and resolved payroll-related issues and discrepancies, including wage disputes, adjustments, and employee inquiries, maintaining a high level of accuracy and customer service.Managed travel budgets and expenses, including processing travel reimbursements, negotiating rates with vendors, and tracking costs to stay within budget constraints. EDUCATION:Appalachian State University Boone, NCBachelor of Arts in Global StudiesMinor in Spanish and Teaching English as a Second Language (TESL) PROFESSIONAL AFFILIATIONS:Delta Sigma Theta Sorority Inc Boone, NC 2014-PresentAwards & Archives Co-Chair, Appalachian State University Boone, NC 2013 -2014Vice President, Ladies E-lite Organization, Appalachian State University Boone, NC 2013 -2014 CERTIFICATIONS & LISCENCES:First Aid Certification 2016- PresentNotary Public 2021- PresentRegistered Behavior Technician (RBT 2022- PresentFood Handler Certification, Serve Safe 2023 - Present |
