Candidate Information Title Customer Service Representative Target Location US-FL-Miami Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Professional summaryCustomer Support/Service Representative with 4 years of experience in customercare/healthcare service, proficient in managing medical records and patient data. Demonstrates advanced skills in customer service, appointment setting, and utilizing platforms like Salesforce and Greenway to enhance patient satisfaction. Committed to driving innovative solutions and improving operational processes through strategic partnerships and feedback analysis.Employment historyOct 2023 - Jun 2024Outbound-Inbound Customer Service Representative, Oak Street Health Call Center/RemoteFeb 2023 - May 2023Customer Experience Representative, ICFRemoteOct 2022 - Feb 2023Customer Experience Representative, DynataRemoteSkillsSalesforceCanopyOneSourceGreenwayMedical terminologySalesCold-callingCustomer serviceAppointment SettingMicrosoft ExcelMicrosoft WordEnhanced patient support, boosting satisfaction and loyalty Developed customer experience systems, improving service quality Supported clinical trials, aiding in medical advancements Championed successful patient outcomes through comprehensive support Identified and escalated complex inquiries requiring clinical/provider insight Drove customer satisfaction by resolving inquiries promptly and thoroughly Participated in growth experiments to expand service offerings Analyzed patient data to identify trends, enhancing support strategies and improving overall outcomes in survey administrationCompleted subject matter expertise training, enhancing team knowledge and service quality.Managed patient inquiries, significantly improving satisfaction and response times. Escalated complex patient issues to clinical teams, ensuring accurate and timely resolutions.Contributed to growth experiments, expanding service offerings and increasing customer engagement.Updated patient medical records, maintaining accuracy and compliance with regulations. Joshua HonoreCustomer Support/ServiceRepresentative13650 NE 1st Avenue, Miami, United States, 33161PHONE NUMBER AVAILABLEEMAIL AVAILABLEOct 2020 - Dec 2021Overnight Customer Service Representative, Planet Fitness Tallahassee, FloridaEducationAug 2016 - Dec 2024Bachelor of Arts in Interdisciplinary StudiesFlorida A&M University, Tallahassee, FloridaAug 2012 - Dec 2016High school DiplomaMiami Central Senior High schoolAdditional informationPlanet FitnessEmployee of the weekFebruary 2021March 2021April 2021ReferencesHundley PierreVye EntertainmentEMAIL AVAILABLE / PHONE NUMBER AVAILABLERanelle WallOak Street HealthEMAIL AVAILABLE /Responded to patient inquiries, ensuring thorough satisfaction Partnered with medical providers to escalate complex cases Assisted in the development of customer experience infrastructure Collaborated with pharmacy partners for on-time prescription delivery Supported various medical initiatives administratively