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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE West park, FLSUMMARYSeasoned hospitality professional with 23 years of experience, including supervisory roles. Skilled in customer service, staff training, and operational management. Seeking a Supervisor position to leverage extensive industry expertise and leadership abilities.WORK EXPERIENCEHampton Inn and Suites Brickell MiamiFront Desk Supervisor Apr 2021 - Present Deliver exceptional customer service, promptly addressing concerns and fulfilling requests. Process financial transactions Night audito accurately, managing both card and cash payments. Oversee and support team members, contributing to their operational skill development through hands-on training. Maintain high standards of staff performance, providing constructive feedback and enforcing company policie Homewood Suites/Hilton Doral MiamiFront Desk Supervisor Aug 2018 - Apr 2021 Delivered exceptional customer service by promptly addressing concerns and professionally managing inquiries, contributing to enhanced guest satisfaction. Executed accurate financial transactions and maintained operational records, facilitating effective managerial review and decision-making processes. Supported team development by conducting front office training for associates and evaluating performance to ensure consistent service excellence.Crystal Cruises MiamiCruise Specialist Jan 2016 - Jun 2018 Facilitated the booking process for exclusive travel experiences, ensuring clients received comprehensive information on itineraries, accommodations, and additional services. Managed reservation confirmations, modifications, and special requests with precision, utilizing an in-house system for both new and existing bookings. Maintained meticulous attention to detail in data entry, particularly regarding financial information, to uphold accuracy in client agreements and transactions.Resorts World BiminiReservations Supervisor May 2013 - Nov 2016 Managed a team of 10+ agents, ensuring the successful sale of travel packages while optimizing department productivity and efficiency. Implemented quality assurance measures through monitoring agent calls, providing training, and delivering constructive feedback to enhance customer service. Oversaw the accurate processing of chargebacks, refunds, and payments, and maintained comprehensive reservation and rooming lists to ensure operational excellence. The Palms Hotel and SpaReservations Supervisor Feb 2001 - May 2013 Managed room and suite sales, ensuring adherence to established rates, and provided guests with comprehensive information about hotel offerings and local attractions. Coordinated rooming lists and group block reservations, maintaining accurate and up-to-date reservation records. Assisted with administrative duties, including the processing of gift certificates, scheduling of reservation agents, handling vacation requests, and performing data entry tasks. SKILLSAnalytical Management Skills Sales Training Facilitator Scheduling Inventory Problem-Solving Performance Evaluation Leadership Team Management |
