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e l i z g l i @y a h o o . c om PHONE NUMBER AVAILABLE3 1 4 5 C o u n c i l C o u r tK i s s i mmee, F l o r i d a 3 4 7 4 6Candidate's Name
Experienced dedicated leader with a proven ability to provide exceptional support to Director. Results-oriented, assertive individual with experience in identifying process improvements, content development, and creating strong alliances. Dynamic and self-motivated with over a decade of experience in Customer Service remote and virtual. Excellent communicator,detailed and organized and able to handle high-pressure environments to meet deadlines and exceed expectations.Accomplishments Received Outstanding Performance Awards and Excellence in Leadership Award Professional ExperienceMarketing Operations Manager  Vistana Signature Experiences, Orlando, FL 1989  2021 Customer Service inbound/outbound calls while exceeding performance benchmarks. Manages team of 35 + associates Purchasing and implementing processes for 2 sales galleries. Provided support for all database reporting to key personnel. Assist Director of Marketing and Project Director for both SVV sales and SVR sales in training new employees. Guest Experience at 2 sales galleries with guest with questions, concerns in regards to their stay, presentation and purchases as well as handle any escalated customer issues and complaints. Telemarketing experience with handing multiple scenarios at high volume. Virtual customer service experience to include training associates Brand Ambassador - Activus Connect  Orlando, FL- 2002- 2022 ( contracted position) Work at home Customer service Provide Support to all callers with COVID 19 questions and concerns
 home test kits  to include ordering & shipping for callers Customer supporteBay IncGcx Customer Service RemoteJune 2022 - Currently Work remotely Assist members with account opening and closing accounts,reset passwords Handle returns,item not received or delivered Assist Sellers with creating listings and shipping lables accounts and disputes. Technical SkillsAdvanced Microsoft Office Suite, SUN, Salesforce, Day Force, Enterprise Console, AWS, VirtualEducationAssociates Degree  1982 to 1985Business Administration  Lynn University, Boca Raton Florida