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Title Compliance Specialist Case Manager
Target Location US-NC-Hickory
Phone Available with paid plan
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Candidate's Name
Street Address /meowrs@aol.com/ PHONE NUMBER AVAILABLEOBJECTIVE:To obtain a position in Risk Banking that allows me to utilize my Fraud experience, Project management and Finance expertise.SUMMARY:Solutions oriented team playerFocused Case Manager, overseeing a team to analyze terroristic activitiesCreated departmental spreadsheets to track money laundering and fraud casesAbility to handle over a hundred risk cases, due to excellent time management skillsAchieve thoroughness and accuracy in all areas of the jobs.EMPLOYMENT:Senior Lending Compliance Specialist First Savings Bank, Remote June 2020 to Feb 2022.Compliance Specialist First Savings Bank, Remote Feb 2020 to June 2020Daily reports for mortgage division on approaching non-compliant files.Pull HMDA reports and institute corrections every month.Work out of 2 different software systems, Encompass and Open Close.Review bank audits monthly and make corrections.Review with MLOs compliance errors made and how to correct going forward.Caregiver Res Care, Conover, NC August 2017 to Feb 2020Worked with Dementia patients, teaching and training of daily tasks.Managed clients daily schedules.Helped with self-care and medicine regiments.Bankruptcy Risk Compliance Specialist/CRM II Bank of America, Charlotte, NC July 2008 to August 2014Professionally kept the legal and ethical integrity of the bank intact through strong policy enforcementEnsured team members were up to date on all policy and procedures and maintained strong compliance rulesManaged a portfolio of imminent default loans with a focus on Loan ModificationsMonitored FHA, VA, USDA mortgage accounts through the loss mitigation process.Ability to offer home retention products such as FHA-HAMP, Forbearance, and extensions,Assist and navigate with clients through the liquidation process, such as short sales, deed in lieu and foreclosureStrong knowledge of all loss mitigation systems: Sales Force, Home saver, lportal, Urban, AS400, and FastData.Excellent rapport with associates and Managers to drive collaboration among the teams.Investigative Analyst/Case Manager Wachovia Bank NA, Charlotte, NC July 2000 to July2008Performed analysis and investigations on Money Laundering CasesProficient at Identifying and preventing fraud for the BankCompleted UAR's on each caseFiling clear and concise reports which were filed with FinCENDecipher and monitor intelligence related to serious crimes.Prepared forms and Filed quarterly reports for the O.C.C.Strong knowledge of Bank Regulatory requirements.Weekly meetings with team to manage and maintain the large investigative work loanProject Manager for Core Processing TeamOversaw and managed 200+ portfolios that included bankruptcies, deceased and litigation casesTrained new analysts for the departmentCommercial real estate workout experience including foreclosure.Pg 2. Candidate's Name
Customer Service ProfessionalResolved complex inquiries and in-depth problems with Internal Wachovia employeesWorked in escalation on customer research to solve Commercial and Cash Management problemsExamined customer cases others could not solve until 110% resolution with the clients.Established a productive working relationship with Relationship and Portfolio Managers, Bank Officers to utilize all resources available for a solution to bank/client issues.Maintained patience and candor throughout the day with all case problems and clientsEducated myself daily in everchanging policies and procedures.Kirkwood Community College /Affiliate of Northwest Missouri State - AA degree in BusinessMember of National Association of Professional Women Mentor at Lincoln County, NC School districtMember of Carolina Raptor CenterHOA Management for the Villages of Denver, NCPresident of Trap and Release feline program in Lincoln County, NC

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